Tony Snow
Farmington,New Mexico
Summary
Proven leader with a track record of propelling small business operations to new heights, notably increasing revenue from $500 to $12M in two years at Nalco Energy Services. Specializes in relationship building and strategic planning, ensuring high client retention and satisfaction. Expert in project management and operations, adept at fostering team collaboration and driving significant business growth. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Dedicated oil and gas professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
31
31
years of professional experience
Work History
Owner
Element Specialty Products
Bloomfield, NM
09.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
District Manager
Baker Hughes, A GE Company
Bloomfield, NM
04.2005 - 09.2017
- Supervised 3 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Managed 54 team members over 3 states, 4 warehouses, and 38 DOT trucks.
Account Manager
Nalco Energy Services
Farmington, NM
05.2003 - 04.2005
- Built new area from $500 annual revenue to $12M in two years.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Account Manager
BJ Services Company USA
Farmington, NM
10.1993 - 05.2003
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Marine Diesel Mechanics
Universal Technical Institute of Texas Inc
Houston, TX08.1991
High School Diploma -
Irvine High School
Irvine, CA05.1990
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Marketing
- Procurement
- Truck Scheduling
- Equipment building and repair
- HS&E
Timeline
Owner
Element Specialty Products
09.2017 - Current
District Manager
Baker Hughes, A GE Company
04.2005 - 09.2017
Account Manager
Nalco Energy Services
05.2003 - 04.2005
Account Manager
BJ Services Company USA
10.1993 - 05.2003
Marine Diesel Mechanics
Universal Technical Institute of Texas Inc
High School Diploma -
Irvine High School