Tony Soldo
Chicago,Illinois
Summary
Longstanding experience working with a team and respected by their teammates and peers. Always willing to learn new things and take on new challenges. Has trained multiple team members at multiple jobs. Loves bringing adding levity and humor to their workplace while staying professional and taking their role seriously.
Overview
13
13
years of professional experience
Work History
Lead, Patient Benefits Specialist
Option Care Health
, Illinois
01.2023 - Current
- Promoted to lead position based on performance and relationship with my team.
- Assisting with the hiring process and interviewing potential candidates to the team.
- Working with the rest of team leadership on process changes and wider team problem solving.
- Continuing to assist other team members in day to day job issues and always trying to make time to help them when possible, as well as promoting their own knowledge bases and development.
- Interacting with leadership in other teams to coordinate processes and work to increase productivity and efficiency between our teams.
Patient Benefits Specialist
Option Care Home Health
, Illinois
05.2018 - 01.2023
- Accurately verifying patient benefits and processing referrals with audits above the 95% accuracy standard, ensuring clean claim processing.
- Achieving Claims on Hold/Denial PR Intake Targets through quality and accurate referral coordination.
- Consistently achieving below "Time to Yes" 30 minute expectations with accurate benefit communication.
- Working with other team members both within my group as well as regional CMC's to give and obtain information in a timely manner.
- Prioritizing the patient experience when working referrals and order changes.
- Solving Claims on Hold and Denials to successfully obtain reimbursement before timely filing ends.
- Training multiple new PBS's who became highly successful team members quickly.
Assistant Manager
Jersey Mike's Subs
Niles, IL
09.2017 - 04.2018
- Kept the store functioning at peak performance during multiple difficult and abrupt managerial changes.
- Delivered excellent customer service by greeting and assisting each customer.
- Wrote order supply requests to replenish merchandise.
- Worked closely with the district manager to formulate and build the store brand.
- Worked many overtime hours to ensure the store ran at its best.
Sales Clerk
Aw Yeah Comics
Skokie, IL
06.2017 - 04.2018
- Assessed customer needs and responded to questions.
- Counted inventory for the entire store and managed the cash at the closing of the shift.
- Provided a friendly and knowledgeable atmosphere for customers to want to hang out at and return to.
Shift Leader
Jersey Mike's Subs
Niles, IL
07.2013 - 10.2017
- Was left in charge during shifts where neither the manager nor the assistant manager were available.
- Kept employees working efficiently throughout their shifts.
- Trained to both open and close the store.
- Made sure the store's money was in order when I closed and opened.
- Was trained to do any food preparation or cleaning task so I was never at a loss without a manager.
Staff Member
Jersey Mike's Subs
Niles, IL
04.2012 - 07.2013
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Worked with topping sandwiches, as well as operating a large deli meat slicer and a flattop grill for hot sandwiches.
Education
Bachelor of Arts - Cinema Arts & Sciences
Columbia College Chicago
2017
Skills
- Patient with training new team members
- Focused on patients' well-being
- Detail-Oriented
- Quick learner
- Always willing to help other team members
- Creative Writing Experience
- Adaptable to Changes
- Communication Skills
Timeline
Lead, Patient Benefits Specialist
Option Care Health
01.2023 - Current
Patient Benefits Specialist
Option Care Home Health
05.2018 - 01.2023
Assistant Manager
Jersey Mike's Subs
09.2017 - 04.2018
Sales Clerk
Aw Yeah Comics
06.2017 - 04.2018
Shift Leader
Jersey Mike's Subs
07.2013 - 10.2017
Staff Member
Jersey Mike's Subs
04.2012 - 07.2013
Bachelor of Arts - Cinema Arts & Sciences
Columbia College Chicago
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