Tony Stearns
Columbia,SC
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
10
10
years of professional experience
Work History
Hotel Housekeeper
Candlewood Suites Hotel
01.2023 - 11.2025
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
Laundry and Dry Cleaning Assistant
Press Club Dry Cleaners
08.2019 - 11.2022
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
Senior Retail Associate
Forever21
02.2018 - 07.2019
- Cashier lead, Managed Stockroom work, Hang clothing throughout store, Assist with other departments within other store locations
- Effectively managed time by prioritizing tasks according to store needs or management directives.
- Conducted regular price audits, ensuring accurate pricing for all products on the sales floor.
- Supported management in loss prevention efforts by adhering to company policies and monitoring suspicious activity.
Senior Retail Associate
Goodwill
09.2015 - 12.2017
- Senior Cashier, Trained new hires, Hanged clothing throughout store, Managed donations and receivables
- Collaborated with team members to achieve store goals, resulting in higher overall performance metrics.
- Assisted in driving sales growth through effective merchandising strategies and product knowledge.
Education
High School Diploma -
Eau Claire High School
Columbia, SC08.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Flexible Schedule
- Cleaning techniques
- Assignment management
Timeline
Hotel Housekeeper
Candlewood Suites Hotel
01.2023 - 11.2025
Laundry and Dry Cleaning Assistant
Press Club Dry Cleaners
08.2019 - 11.2022
Senior Retail Associate
Forever21
02.2018 - 07.2019
Senior Retail Associate
Goodwill
09.2015 - 12.2017
High School Diploma -
Eau Claire High School