Tony Urbina
Pasco,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and offer internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over 7 years of experience developing and coordinating programs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Coordinator
Ambition of Washington
Kennewick, WA
09.2017 - 10.2023
- Provide all supports in accordance with the established policies and procedures of in compliance with federal, state and local regulations
- Office Receptionist and Admin and Human Resource training and computer office programs. Experience in multi-line phone systems. Proficient in Microsoft programs and possess advanced computer skills and archiving and filing.
- Follow and comply to WAC Guidelines
- Oversee a case load of 50+clients with intellectual disability and community protection and Crisis prevention intervention with clients with crisis and individuals with that live with mental health issues.
- Communicate with DDA and Guardians when needed and as well communicate with DVR and DDA depending of there capability to get clients in job placements
- Assist in the training, performance evaluation, Disciplinary actions and discharge of assigned employee, scheduling
- Participate interviews on new hires or termination and in scheduling, planning and provide information for staff meeting, and in-service trainings and do continuing education for staff to be in compliance
- Distributes staff schedule 7 to 14 days prior, with all shifts covered and within hours budgeted for the client hours or needs
- Maintain the confidentiality and safe storage of client records, and personnel information. Locating, purging, transferring, and archiving client and contract files to include Public Disclosure, legal hold, and "Never Destroy" files.
- Assist the clients in the assessment plan implementation, and review of assigned client's Individual Support Plans (PCSP), PCP/IISP and PBSP and IFP's and train staff on all clients new plans.
- Managed all clients Medical and care needs and all documents and follow that we are in compliance. Implement Cross System Crisis Plan, specialized therapy.
- Quality Assurance the homes to prepare for audits.
- Developed and maintained client records, including medical histories, reports and examination results.
- Organized and tracked clients' appointments, referrals to specialists and follow-up visits.
- Coordinated with other healthcare professionals such as nurses & Delegated Nurses and doctors etc to ensure quality care for clients are being met and we are in compliance following WAC
- Managed the day-to-day operations of all programs, ensuring compliance with applicable policies and regulations.
- Assure the proper disbursement and documentation of client funds and financial transactions and Managed individuals Finances and checking accounts and reconcile bank statements monthly. Communicate with DDA and for extra funds for clients that are in need.
- Assure that all necessary supplies to implement client service plans are available and equipment is in operating order
- Interactions with clients support the clients dignity, choices, quality of life and rights to privacy
- Managed and coordinate and Oversee 60+ employees and make sure all DSP requirements are up to date and in compliance, evaluate employees on job performance. Monthly all-staff meetings.
- Protect clients from abuse, neglect & financial exploitation and report incident of abuse, neglect, and financial exploitation to CRU, DOH, or APS as required to RCW.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Completed comprehensive face-to-face interviews with employees and family, Dr's etc and anyone else involved generate reports to document investigative findings.
- Opened investigations into issues brought up by individuals in community.
- Maintained organized records of all information and material pertinent to open investigations.
- Responded promptly to emergency situations involving vulnerable adults at risk of harm due to abuse or neglect.
- Maintained up-to-date knowledge of advances in medicine through continuing education courses and seminars.
Direct Support Professional
Ambitions of Washington
Kennewick, WA
05.2014 - 09.2017
- Provide care under the facility's laws and protocols
- Help clients or residents with the Activities of Daily Living
- Administer Medication and any delegation task
- Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving
- Talk and give company to clients and participate in resident activities
- Prepare hygienic meals and snacks for clients
- Follow any health protocols
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor's appointments and errands.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provide clients or residents with transfers and assist them moving in and out of beds, baths, wheelchairs or cars
- Change bed linens, clean and iron residents' laundry and assist keep residents' room, cabinet, and dresser drawers neat and clean
- Perform first aid and emergency response procedures when necessary
- Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism
- Take and record vital signs
- Assist residents to be mobile by involving them in activities. Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Create and maintain a pleasant work environment
- Help with sanitation and housekeeping duties of elderly or client's room, bathroom, and common area
- Perform household tasks; laundry, shopping, errands and transportation and Appointments
- Implement and support resident care-plan.
Direct Support Professional
Community Living
Grandview, WA
04.2008 - 03.2023
- Provide care under the facility's laws and protocols
- Help clients or residents with the Activities of Daily Living
- Administer Medication and any delegation task
- Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving
- Talk and give company to clients and participate in resident activities
- Prepare hygienic meals and snacks for clients
- Follow any health protocols
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor's appointments and errands.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provide clients or residents with transfers and assist them moving in and out of beds, baths, wheelchairs or cars
- Change bed linens, clean and iron residents' laundry and assist keep residents' room, cabinet, and dresser drawers neat and clean
- Perform first aid and emergency response procedures when necessary
- Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism
- Take and record vital signs
- Assist residents to be mobile by involving them in activities. Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Create and maintain a pleasant work environment
- Help with sanitation and housekeeping duties of elderly or client's room, bathroom, and common area
- Perform household tasks; laundry, shopping, errands and transportation and Appointments
- Implement and support resident care-plan.
Education
Some College (No Degree) -
Columbia Basin College
Pasco, WASkills
- Office Administration
- Program Management
- Staff Evaluation
- Financial Administration
- Scheduling Proficiency
- Training Coordination
- Office Management
- Clerical Support
- File Management
- Administrative Support
- Client Relations
- Financial Reporting
- Team Supervision
- Employee Supervision
- Excellent verbal and written communication skills
- Computer Knowledge in scanning, faxing, copying and archiving and Microsoft Word, excel,powerpoint and Outlook
- Strong Organization skills and ability to multi-task
- Have great time management skills
- Care Coordination
- Home Visits and Inspections
- Medical Records Management
- Documentation and Reporting
- Email and Telephone Etiquette
- Cross-Functional Collaboration
- Crisis Intervention
- Crisis Evaluation and Intervention
- Goal Setting
Certification
- CPR & First Aid,
- NAR with Grandfather letter
- Nurse Delegation Core Certification, Present
- Bloodborne Pathogens,
- Community Protection trained with Certificate and Crisis Prevention Intervention trained with Certification
- Beyond Mandatory reporting Certificate
- Personal Care skills Acquisition and support certificate
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Program Coordinator
Ambition of Washington
09.2017 - 10.2023
Direct Support Professional
Ambitions of Washington
05.2014 - 09.2017
Direct Support Professional
Community Living
04.2008 - 03.2023
Some College (No Degree) -
Columbia Basin College
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