Tony Zimmerling
Salt River Gaming Enterprise
APACHE JUNCTION,AZ
14
years of professional experience
Dynamic gaming supervisor with extensive experience in managing table game operations. Recognized for professionalism and ethical standards, while implementing process improvements that boost efficiency and enhance guest experiences. Committed to fostering strong relationships with high-value players.
Work History
Table Games Pit Supervisor
4 Years- Supervised table game operations, ensuring adherence to gaming regulations and company policies.
- Trained and mentored dealers, enhancing team performance and customer service standards.
- Implemented process improvements for game flow, increasing operational efficiency in the pit area.
- Monitored financial transactions, maintaining accuracy in cash handling and reporting procedures.
- Developed and maintained relationships with high-value players, fostering loyalty and engagement.
- Managed multiple games concurrently while staying organized under pressure, ensuring smooth casino floor operations.
- Coached dealers on performance improvement, leading to enhanced productivity and customer satisfaction levels.
- Developed strong relationships with high-value players, resulting in increased loyalty and return visits.
Poker Pit Supervisor
9 Years 9 Months- Implemented strategies to enhance guest experience and increase player engagement on the casino floor.
- Supervised gaming operations to ensure compliance with regulatory standards and company policies.
- Monitored table games performance, identifying areas for process improvement and efficiency gains.
- Trained and mentored team members on operational procedures and customer service excellence.
- Resolved customer disputes and concerns promptly, maintaining high levels of satisfaction and loyalty.
- Promoted positive work culture by fostering strong communication among staff members during daily briefings.
- Assisted in the development of promotional events aimed at increasing casino visitation and player loyalty.
Education
Associate of Arts - Political Science And Government
Skills
Professional ethics
Staff development
Table game oversight
Guest relations
Financial transaction monitoring
Employee coaching
Player engagement strategies
Operational compliance
Regulation compliance
Timeline
Table Games Pit Supervisor
Salt River Gaming Enterprise
07.2022 - 07.2026Read More
Poker Pit Supervisor
Century Casino Cape Girardeau
09.2012 - 06.2022Read More
St. Charles Community Co;;ege
Associate of Arts from Political Science And Government
Read More