Tonya Allen
Hadley
Summary
Detail-oriented professional with over four years in regulatory compliance and process optimization. Proven ability to enhance financial operations and deliver exceptional customer service in diverse project management roles.
Overview
2027
2027
years of professional experience
Work History
Residential Lending
Arrow Bank
Glens Falls, NY
2025 - Current
- Ensured regulatory compliance by staying up-to-date on industry guidelines, rules, and procedures for residential lending practices.
- Optimized space planning solutions for various projects types including residential, commercial, and institutional facilities.
- Optimized spatial layouts to enhance functionality and flow in commercial and residential spaces.
- Demonstrated adaptability by working on a diverse range of projects, including commercial properties, residential buildings, and industrial facilities.
Unvisceral Banker
Arrow Bank
Main Office
2024 - Current
- Processed customer transactions efficiently using banking software and tools.
- Assisted clients with account inquiries, providing accurate information and support.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Monitored compliance with banking regulations, ensuring adherence to policies and procedures.
- Educated customers on product offerings, enhancing their understanding of financial services.
- Conducted routine audits of account activities to maintain accuracy and integrity of records.
- Trained new staff on operational procedures, promoting a knowledgeable work environment.
Head Vault Teller
Arrow Bank
Lake George, NY
2021 - Current
- Supervised daily vault operations to ensure compliance with security protocols.
- Managed cash flow and maintained accurate records of transactions and inventory.
- Trained and mentored junior tellers on best practices and customer service techniques.
- Implemented process improvements that enhanced efficiency in cash handling procedures.
- Conducted regular audits to verify cash accuracy and mitigate discrepancies.
- Developed and enforced policies for vault access and security measures.
Senior Fraud Specialist
Arrow Bank
Glens Falls, NY
09.2019 - Current
Teller
Arrow Bank
Queensbury, NY
09.2019 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Managed cash drawers, balancing daily sales and deposits to maintain financial integrity.
- Educated clients on banking products and services, promoting informed decision-making.
Education
High School Diploma -
Hadley Luzerne
Hadley, NYSkills
- Residential treatment plans
- Mortgage lending
- Blending methods
- Residential cleaning
Timeline
Senior Fraud Specialist
Arrow Bank
09.2019 - Current
Teller
Arrow Bank
09.2019 - Current
Residential Lending
Arrow Bank
2025 - Current
Unvisceral Banker
Arrow Bank
2024 - Current
Head Vault Teller
Arrow Bank
2021 - Current
High School Diploma -
Hadley Luzerne