Tonya Bass, DBA

• Provided enterprise-level oversight for complex, regulated programs serving statewide stakeholders, ensuring compliance, fiscal accountability, and operational integrity.
• Led cross-functional teams across policy, operations, IT, and external partners to modernize processes, improve service delivery, and reduce operational risk.
• Established governance structures, performance metrics, and standardized workflows in environments with historically inconsistent or undocumented processes.
• Served as a trusted advisor to executive leadership on operational strategy, risk mitigation, and organizational improvement initiatives.
• Directed high-impact initiatives involving process redesign, data analysis, and system integration to improve efficiency, transparency, and decision-making.
• Managed and mentored professional staff and project-based teams; influenced outcomes across multiple units without direct authority.

Progression Highlights

• Advanced from analyst-level responsibilities to senior leadership scope with enterprise influence.
• Expanded role to include statewide oversight, executive reporting, and cross-agency collaboration.
• Recognized as subject-matter expert and escalation point for complex operational and compliance issues.

Roles included: Assistant Project Manager, Project Manager, Assistant Director, Senior Program/Project Leader.

• Demonstrated deep expertise in healthcare claims processing by leading ACE (Administrative Claiming for Education) training and compliance oversight for 50 school districts under Medicaid Fee-for-Service and ACE programs.
• Directed regulatory compliance and claims governance across federal and state Medicaid programs, ensuring accurate claiming, documentation integrity, and policy adherence for participating districts.
• Co-led the design and delivery of a statewide 'Train-the-Trainer' program, enabling 118 school districts to accurately code administrative activities, and maximize compliant claim reimbursement.
• Modernized and implemented a standardized Fee-for-Service compliance framework, including a redesigned workbook and governance process adopted by 118 school districts to ensure audit readiness and reimbursement accuracy.

• Oversaw countywide outreach and prevention programming, ensuring alignment with public health priorities, policy objectives, and community needs.

• Directed supervision and quality oversight for mental health employees, maintaining compliance with department, state, and professional standards within a county behavioral health prevention program.

• Coordinated Town Hall meetings and Youth Leadership Conferences supporting youth safety and seatbelt awareness initiatives.