TONYA Bastin
Bloomington,USA
Summary
Highly enthusiastic, manager and accounts payable accounts receivable dedicated customer service professional with 10 years management experience and 17 years in customer service.
Professional with strong foundation in accounting practices, including accounts payable, accounts receivable, and financial reporting. Proven ability to work collaboratively within teams to achieve business goals while adapting to changing needs. Known for reliability, efficiency, and excellent communication skills. Skilled in using accounting software, handling financial records, and ensuring compliance with industry standards.
Overview
19
19
years of professional experience
Work History
Bookkeeping Payroll
Wray Automotive & Towing
04.2022 - 12.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
- Increased overall efficiency by cross-training in payroll processing and other administrative tasks as needed.
- Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.
- Assisted with year-end closing procedures, ensuring all adjustments were recorded accurately before finalizing annual financial statements.
Accounts Receivable/Accounts Payable Specialist
Olympus Properties
04.2019 - 04.2022
- Provided exceptional customer service by addressing client inquiries promptly and professionally, fostering positive relationships.
- Fostered a positive work environment by actively participating in teambuilding activities and maintaining open lines of communication with colleagues.
- Maintained detailed records for timely and accurate reporting of financial data to management.
- Facilitated effective communication between finance department and other internal departments for seamless collaboration on projects.
- Safeguarded company assets by identifying potential fraud risks within the accounts payable/receivable processes and implementing preventative measures.
- Increased efficiency in accounts payable processes through the implementation of electronic payment systems.
- Improved cash flow by diligently managing account collections and resolving outstanding invoices.
Bookkeeping Administrative Assistant
Samual Vaught CPA, PC
08.2017 - 04.2019
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Facilitated effective communication between finance department staff members through clear documentation practices and regular updates on progress toward goals.
Assistant Store Manager
MCSports
04.2006 - 06.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Ivy Tech Community College -
Ivy Tech Community College
Bloomington, Indiana01.2011
Hoosier Hills Career Center -
Hoosier Hills Career Center
Bloomington, Indiana01.1994
High School Diploma -
Bloomington North High School
Bloomington, Indiana01.1994
Skills
- Strong organizational skills
- Seasoned in conflict resolution
- Top sales performer
- Excellent customer service
- Telecommunication skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Bank reconciliation
- Accounts payable processing
- Invoice processing
Accomplishments
- Collaborated and lead team in the development of Community Ambassador Program for MCSports, to establish, develop, and maintain a strong community relationship using grassroot funds while increasing sales.
Career Overview
Highly enthusiastic, dedicated customer service professional with 10 years management experience and 17 years in customer service.
Timeline
Bookkeeping Payroll
Wray Automotive & Towing
04.2022 - 12.2024
Accounts Receivable/Accounts Payable Specialist
Olympus Properties
04.2019 - 04.2022
Bookkeeping Administrative Assistant
Samual Vaught CPA, PC
08.2017 - 04.2019
Assistant Store Manager
MCSports
04.2006 - 06.2017
Hoosier Hills Career Center -
Hoosier Hills Career Center
High School Diploma -
Bloomington North High School
Ivy Tech Community College -
Ivy Tech Community College
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