Tonya Bell
New Orleans,Louisiana
Summary
Experienced Financial Management Specialist with 25 years in federal government, military, and healthcare finance. Skilled in accounting operations, financial analysis, auditing, fiscal controls, and compliance verification. Drives resolution of complex financial issues, trains personnel, and strengthens internal controls to support organizational goals.
Overview
11
11
years of professional experience
Work History
Ticket/Gate Agent
Breeze Airways
New Orleans, Louisiana
04.2026 - Current
- Assisted passengers with check-in, boarding, and travel inquiries to enhance experience.
- Ensured compliance with airline safety and security regulations to maintain operational integrity.
- Resolved customer concerns efficiently to uphold service standards.
- Coordinated with team members and supervisors to ensure seamless airport operations.
- Delivered exceptional customer service in a high-pressure environment.
Financial Management Specialist (GS-09)
Department of Veterans Affairs
Remote, LA
06.2024 - 09.2025
- Delivered enterprise-wide customer support for vendor payments, financial transactions, travel inquiries, and quality control processes.
- Monitored automated call distribution systems to reduce wait times and enhance service metrics.
- Served as liaison between vendors and Veterans Health Administration facilities regarding payment status and fiscal inquiries.
- Maintained financial data integrity and internal controls within automated financial systems.
- Resolved complex issues related to vendor payments and customer support.
- Trained internal and external customers along with new employees on financial systems and procedures.
- Compiled and analyzed financial data, providing actionable recommendations to managers and program officials.
Accounting Technician
Department of Veterans Affairs
Remote, LA
06.2023 - 06.2024
- Conducted audits and evaluations of purchase card and accounting programs for compliance.
- Reviewed financial records for accuracy, compliance, and timely reconciliation.
- Evaluated internal controls, recommending corrective actions to enhance efficiency.
- Processed expenditure transfers and travel certifications while conducting financial research.
- Developed standard operating procedures and trained employees on financial systems.
- Provided technical guidance on complex accounting transactions to improve understanding.
- Utilized multiple VA financial systems including IPPS, IPAC, OFM, VISTA, VSSC, FMS, ProForma, and FRS.
- Generated financial reports and data analyses using Microsoft Excel to support decision-making.
Accounting Technician
Florida Army National Guard
Saint Augustine, Florida
11.2022 - 06.2023
- Conducted detailed analyses of budget management systems to enhance accuracy.
- Resolved complex accounting discrepancies and corrected out-of-balance conditions.
- Reconciled accounting data with program managers and financial leadership for alignment.
- Performed fiscal research to investigate and address financial issues.
- Interpreted fiscal regulations, applying corrective actions to complex transactions.
- Evaluated financial data and recommended solutions to resolve accounting challenges.
Lead Accounting Technician
Department of Veterans Affairs
New Orleans, Louisiana
12.2017 - 11.2022
- Performed detailed analyses of accounting and budget management systems to enhance accuracy.
- Resolved complex accounting discrepancies and out-of-balance conditions through diligent investigation.
- Reconciled accounting and budget data with program managers and financial leadership for clarity.
- Conducted fiscal research and investigations to address financial issues effectively.
- Interpreted fiscal regulations and implemented corrective actions on complex transactions.
- Assisted in annual budget development and monthly obligation planning for optimal resource allocation.
- Monitored expenditures and reconciled financial accounts to ensure compliance.
- Managed payroll actions, leave balances, debt collections, and personnel transactions efficiently.
Supply Technician / Purchase Card Holder
Dept. of Veteran Affairs
New Orleans, Louisiana
09.2016 - 02.2017
- Oversaw procurement activities and medical supply purchases to ensure compliance with regulations.
- Reconciled purchase card transactions, maintaining adherence to fiscal policies.
- Monitored inventory levels to uphold stock accountability and prevent shortages.
- Analyzed inventory data, facilitating efficient supply management and decision-making.
Front Desk Agent
Marriott
New Orleans, Louisiana
09.2015 - 09.2016
- Processed guest check-ins, check-outs, and reservations to ensure seamless guest arrivals and departures.
- Resolved guest concerns while delivering exceptional customer service.
- Coordinated room readiness with housekeeping to ensure timely availability.
- Managed cash handling and financial reporting to maintain accurate records and financial integrity.
- Provided local information and hotel services to enhance guest experience and satisfaction.
Education
L.B. Landry High
New OrleansSome College (No Degree) - Accounting and Finance
Ashford University
San Diego, CASkills
- Passenger assistance and airport operations
- Customer dispute resolution and service
- Travel itinerary management and systems
- Safety compliance and fiscal controls
- Transaction monitoring
- Data analysis and internal controls
- Budget administration and analysis
- Accounting operations and reconciliation
- Accounts payable and receivable management
- Vendor payment processing and auditing
- Staff training and development
Accomplishments
- Army Commendation Medal (2)
Army Achievement Medal (3)
Army Good Conduct Medal (7)
Louisiana War Cross
Military Service
- U.S. Army / Army National Guard
September 1990 – July 2015
Timeline
Ticket/Gate Agent
Breeze Airways
04.2026 - Current
Financial Management Specialist (GS-09)
Department of Veterans Affairs
06.2024 - 09.2025
Accounting Technician
Department of Veterans Affairs
06.2023 - 06.2024
Accounting Technician
Florida Army National Guard
11.2022 - 06.2023
Lead Accounting Technician
Department of Veterans Affairs
12.2017 - 11.2022
Supply Technician / Purchase Card Holder
Dept. of Veteran Affairs
09.2016 - 02.2017
Front Desk Agent
Marriott
09.2015 - 09.2016
L.B. Landry High
Some College (No Degree) - Accounting and Finance
Ashford University