Professional Summary
Overview
Work History
Education
Skills
Timeline

Tonya Brittain

Members Credit Union
Archdale,North Carolina
2027
years of professional experience

Results-driven Member Service Representative with expertise in dispute resolution, account management, and customer relations. Proven track record of enhancing customer satisfaction and fostering loyalty.

Work History

Member Service Representative

Members Credit Union | 2002 - Current
  • Assisted members with account inquiries and transactions to enhance customer satisfaction.
  • Provided accurate information regarding products, services, and promotions to support member decisions.
  • Resolved member issues promptly, ensuring a smooth banking experience and fostering loyalty.
  • Collaborated with team members to streamline processes, improving overall service delivery efficiency.

Education

High School Diploma

Burns High School | Lawndale, NC | 06.1990

Skills

Customer service
Relationship building
Financial transactions
Customer support
Call center experience
Transaction processing
Account management
Dispute resolution
Issue resolution
Product recommendations
Complaint handling
Service upselling
Banking
Payment processing
Problem resolution
Customer relations
Understanding customer needs
Product knowledge
Data entry
Administrative and office support
Account updates
Inbound call management
Account updating
Employee coaching
Staff education and training
Billing adjustments and refunds

Timeline

Member Service Representative

Members Credit Union
2002 - CurrentRead More

Burns High School

High School Diploma
Read More
Tonya Brittain