Tonya Brooks
Williamstown
Summary
Dedicated professional specializing in customer service and conflict resolution. Proven track record of enhancing service delivery through effective communication and time management. Strong ability to address customer needs and resolve issues efficiently.
Overview
8
8
years of professional experience
Work History
Clerk II
GXO Logistics
Swedesboro
07.2018 - Current
- Assisted customers with inquiries and complaints, providing timely and professional support to enhance customer satisfaction.
- Communicated effectively with customers and employees to clarify information, fostering a collaborative environment.
- Performed data entry to maintain accurate customer account records.
- Processed customer orders promptly and accurately to enhance service delivery.
- Collaborated with team members to streamline processes, contributing to timely task completion and improved workflow.
Seasonal supervisor
GXO Logistics
Swedesboro
05.2025 - 11.2025
- Coordinated scheduling and workflow to meet shipping deadlines.
- Monitored inventory levels and conducted regular stock audits.
- Resolved employee conflicts, enhancing team communication and collaboration.
- Guided subordinates on job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity, providing constructive feedback to improve performance.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Acted as liaison between upper management and staff, promoting transparent communication.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Education
Associate of Science - Psychology
Argosy University
Orange, CA05-2013
Skills
- Operations support
- Inventory management
- Database management
- Performance monitoring
- Customer service
- Time management
- Multitasking and prioritization
- Effective communication
- Adaptability
- Problem solving
- Conflict resolution
- Microsoft Office suite
Timeline
Seasonal supervisor
GXO Logistics
05.2025 - 11.2025
Clerk II
GXO Logistics
07.2018 - Current
Associate of Science - Psychology
Argosy University