Summary
Overview
Work History
Education
Skills
Timeline
Generic

Addisu Gebremariam

Alexandria,VA

Summary

Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.


Immigration Service Assistance ( Operation Assistance) Perform file Operation and application Processing function. Update/ check the information in Claims 3, Perform A-number validation on electronic files, perform name harvesting electronic files.


Highly efficient IT profession (Cyber Security) well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.


Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.


Personable General Clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and report writing.


Hardworking and passionate job seeker with strong

organizational skills eager to secure entry-level Cyber Security profession position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


IT Professional, Computer technical, install and configure appropriate software, organize and schedule up grades.

Overview

16
16
years of professional experience

Work History

General Clerk II

USCIS/DHS Contractor DTSV / And ISI Professional
07.2022 - Current
  • Diconstration and maintain physical files I-751, I-601A, I-824, I-129F.
  • Scan files, Create electronic file system and transfer to regular PDF I-751,I-601A, I824, I-129F.
  • Process the applicant application I-130. I-765, I539,I-90 address resolution, A number validation, CIS for physical files.
  • Perform name harvesting electronic files I- 90, I-539, I-139, I-539, I-601A.
  • Perform manual name harvesting from application and supporting documents.
  • Update / check the information Claims 3-Physical files.
  • Add Harvested names on TECS - physical files.
  • Perform A-number validation on electronic files.
  • Perform address resolution on electronic files.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.
  • Perform file operations and application processing function.

Customer Service Associate & IT Assistance.

Checker Transportation And Duty Free Shopping
03.2010 - 03.2020
  • Organize and schedule upgrades
  • Performance Reporting
  • Active Directory Management
  • Developed and updated databases to handle customer data
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.

Computer Technician

Delta Global Service
03.2008 - 03.2012
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Security Monitoring; Following the correct procedure with Antivirus software.
  • Help company system to be well protected.
  • Installation and configuration of Antivirus softwear
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.

Education

Bachelor of Science - Cyber Security

Strayer University
Washington, DC
03.2018

Skills

  • Verbal and Writing Communication
  • Human Resources Department Processes
  • Records Management Systems
  • Electronic Indexing
  • File and Database Management
  • Operations Support
  • Copying and Scanning
  • Data Gathering
  • Microsoft Office
  • Data Tabulation
  • Data Communications
  • Confidential Data Protection
  • System Optimization
  • Spreadsheet Development
  • Application Verification
  • Proficient in Type of Technology]
  • Document Verification
  • Data Integrity
  • Data Recording
  • Record Sorting and Filing
  • Troubleshooting variety of computer issues
  • Installation and Configuration Software
  • Maintaining or repairing computer equipment
  • Security Monitoring
  • Installation and configuration of Antivirus software

Timeline

General Clerk II

USCIS/DHS Contractor DTSV / And ISI Professional
07.2022 - Current

Customer Service Associate & IT Assistance.

Checker Transportation And Duty Free Shopping
03.2010 - 03.2020

Computer Technician

Delta Global Service
03.2008 - 03.2012

Bachelor of Science - Cyber Security

Strayer University
Addisu Gebremariam