Michael Ball
Clinton
Summary
Detail-oriented professional with strong data management and verbal communication skills. Proven ability to streamline processes and enhance record-keeping, driving operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Clerk II
CMI
Arlington, VA
07.2022 - 02.2026
- Streamlined documentation processing and organization to enhance record-keeping accuracy.
- Executed inventory tracking and record-keeping using company software to facilitate efficient ordering and stock management.
- Facilitated report preparation by aggregating data from diverse sources for management analysis.
- Facilitated interdepartmental communication to optimize workflow efficiency and adhere to project timelines.
- Managed receipt, inspection, logging, sorting, and distribution of mail, packages, and certified items to designated individuals and departments.
- Assisted in preparing and weighing outgoing mail. Applied postage and affixed labels to packages. Maintained accurate records of mail and associated costs.
- Managed operation of postage machines, scales, scanners, printers, pallet jacks, and computer systems for efficient tracking.
- Conducted regular assessments of stock levels for envelopes, stamps, labels, and mailing supplies to facilitate timely replenishment.
- Documented and organized logs for incoming and outgoing packages, including tracking numbers, postage costs, and mail volume metrics.
- Supported customer inquiries by providing detailed explanations of forms and verifying submission accuracy.
Sortation Associate
Amazon
Upper Marlboro, MD
11.2021 - 02.2022
- Managed sortation machinery operations to optimize package processing for timely delivery.
- Facilitated collaboration among team members to ensure timely execution of sorting tasks.
- Oversaw package flow management and resolved discrepancies in real-time.
- Instructed new associates on safety protocols and sorting procedures, enhancing operational safety and workflow effectiveness.
- Streamlined inventory reception and sorting processes while preparing customer orders using scanners, computers, and handheld printers.
Audit Technician
Wisetek
Hyattsville, MD
01.2019 - 07.2021
- Performed detailed compliance audits to uphold organizational integrity and regulatory requirements.
- Reviewed and assessed financial documentation to ensure accuracy and integrity in reporting.
- Engaged with cross-functional teams to refine audit methodologies and enhance operational workflows.
- Assisted team members in verifying equipment records and packaging products for distribution.
- Conducted thorough assessments and documentation of various IT hardware assets to maintain operational efficiency and reliability.
- Executed audits to verify recording and reporting accuracy of hardware assets at the component and serial number level.
- Conducted thorough testing and recorded essential configuration information for various IT hardware, including mobile computers, cell phones, tablets, laptops, printers, desktop computers, servers, storage devices, and related peripherals.
- Verified data integrity, including device manufacturer model, part number, SKU number, serial number, specifications, configuration, general test results, and physical condition ratings.
- Analyzed diverse IT hardware types, focusing on critical components and testing methodologies.
- Evaluated and implemented best practices in operations to maximize efficiency without compromising work quality and precision.
- Oversaw organization and accuracy of asset inventory within warehouse.
- Supported hardware identification and sorting to streamline receiving processes.
- Engaged with management and team members on a daily basis to streamline communication and foster teamwork.
IT Clerk (Intern)
PG Count EDC
Largo, MD
02.2018 - 04.2018
- Managed user account setups and permission configurations to enhance system security.
- Provided technical support to staff by facilitating troubleshooting and resolving issues efficiently.
- Administered IT equipment and software license inventory to support operational efficiency and compliance.
- Optimized documentation processes for IT operations to improve accessibility.
- Executed installation, configuration, and maintenance of system hardware and software for 20 computers and peripherals.
- Delivered technical operations and systems support to staff addressing inquiries related to IT equipment.
- Evaluated and confirmed operational integrity of hardware and software components.
- Executed troubleshooting procedures for hardware and software issues, ensuring prompt resolution.
- Executed data input into Microsoft Excel to support efficient tracking of partner logistics.
- Facilitated communication with office staff through Outlook and Word applications.
Education
CompTIA IT Fundamentals Certification - CompTIA IT Fundamentals
Prince George's Community College
Upper Marlboro, MD12-2016
Bachelor of Science - Information And Computer Systems
Strayer University
Suitland, MD06-2016
Bachelor of Science - Information And Computer Systems
Strayer University
Suitland, MD06-2016
Associate of Applied Science - Information And Computer Systems
Strayer University
Suitland, MD12-2013
Skills
- Microsoft office
- Filing systems
- Confidentiality handling
- Document scanning
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Inventory control
- Team collaboration
- Technical support
- Inventory management
Certification
- HDI Desktop Support Technician, Byte Back Inc. - 2018
- CompTIA IT Fundamentals Certification, PG Community College 2016
Timeline
General Clerk II
CMI
07.2022 - 02.2026
Sortation Associate
Amazon
11.2021 - 02.2022
Audit Technician
Wisetek
01.2019 - 07.2021
IT Clerk (Intern)
PG Count EDC
02.2018 - 04.2018
CompTIA IT Fundamentals Certification - CompTIA IT Fundamentals
Prince George's Community College
Bachelor of Science - Information And Computer Systems
Strayer University
Bachelor of Science - Information And Computer Systems
Strayer University
Associate of Applied Science - Information And Computer Systems
Strayer University