Kareem Davis
Baltimore,MD
Summary
Highly skilled and experienced professional with a strong background in customer service, training, and administrative support. Proven ability to provide exceptional customer service and handle high call volumes. Skilled in time management, data entry, and records management. Seeking a challenging position to utilize my skills and contribute to the success of an organization.
Overview
14
14
years of professional experience
Work History
General Clerk II
RIVA SOLUTION
Alexandria, VA
04.2022 - Current
- Initial point of contact for the United States Patent and Trademark Office
- Answer general questions regarding with patent and trademark policies and procedures
- Handle 30-50 calls per day and ensure accurate input of calls using EMS
- Provide exceptional customer service and transfer calls to appropriate departments
- Assist with mailing requested publications and answering general questions about patent and trademark policies and procedures
- Utilize Siegel Interactive Desktop, Cisco AnyConnect, and Microsoft Teams for remote work
- Submitting daily report of audits by using spreadsheets to keep data accessible
- Updated on any new federal laws and regulations regarding Patent and Trademark laws and procedures
- Tier 1 Helpdesk with password resets as well process maintenance fee and guiding callers to appropriate website for further information
AV & Meeting Technician
CAPITAL ONE CORPORATION
McLean, VA
07.2019 - 03.2021
- Assisted with setting up conference design for high-priority clients
- Achieved 100% client satisfaction rating by coordinating with event planners and meeting clients' expectations
- Provided audio-visual support to the Waveguide Team - Reduced discrepancies by serving as a liaison between event planners and clients
- Resolved technical issues related to AV equipment
Produce Buyer
SS NATURAL FOOD CO
Silver Spring, MD
11.2018 - 06.2019
- Selected as Shop Steward representative with the International Wage Workers Union
- Increased produce revenues by conducting independent inventory checks and making necessary adjustments
- Maintained a well-stocked and clean produce department
- Assisted management with tracking profit margins and served as a liaison for customers
- Managed inventory and informed cashiers of newly stocked items
- Built strong relationships with local vendors
- Provide exceptional Customer Service
Produce Clerk
SS NATURAL FOOD CO
Silver Spring, MD
02.2018 - 11.2018
- Filled and rotated produce cases and tables, unloaded deliveries, and assisted with sales floor setup
- Provided customers with information for purchasing decisions, resulting in significant sales
- Managed daily deliveries and maintained relationships with vendors
- Discard and keep inventory of any expired or spoiled items for quality assurance
- Daily cleaning of department as well making sure displays are up to par, utilizing space efficiently
Crew Member
Trader Joe's
Washington, DC
04.2016 - 11.2017
- Assisted customers with product inquiries and recommendations
- Provided excellent customer service and ensured smooth check-out experiences
- Rotated expired merchandise and maintained product knowledge
- Operated cash registers and maintained a courteous and professional demeanor
Senior Office & Team Lead
KIPP CHARTER SCHOOL, WHELAN SECURITY SERVICES
Washington, DC
08.2013 - 02.2016
- Patrolled premises to prevent and detect signs of intrusion
- Responded to alarms and disturbances, ensuring the safety of building occupants
- Monitored entrance and departure of employees, visitors, and other individuals
- Held meeting with Building Superintendent regarding with upcoming Kipp matters as well as update regarding security concerns as communicate with team various subject in meetings
- Submit time sheets as well assist with matters regarding scheduling
- Contacted emergency services in cases of fire or unauthorized presence
On-Call Concierge
GSI/C-SAM INDUSTRIAL SERVICES, LLC
Washington, DC
11.2009 - 04.2013
- Demonstrated extensive knowledge of building rules and regulations
- Monitored security cameras and notified tenant services of guest arrivals and other issues
- Maintained accurate records of package deliveries and provided superior customer service
- Recorded maintenance requests and escalated them to property management
- Welcomed and assisted guests, coordinated moving procedures, and sold visitor parking passes
Education
Certificate Of Completion: Culinary Arts - State
WoodstockJob Corp Center
Woodstock, MD08.2001
High School Diploma - General Studies
Springbrook High School
Silver Spring, MD06.1999
Skills
- Customer Service
- Inventory
- Adjustments
- Problem Solving
- Intrusion
- Leadership
- Peer Relationships
- Task Scheduling
- Surface Work
- Microsoft Applications
- Marketing Copy
- Storage Management
- Office Meetings
- Supply Tracking
- Data Integrity
- Reading Comprehension
- Outgoing Mail Preparation
- Handling Payments
- Confidential Data Protection
- Materials Organization
- CCTV Monitoring
- Document Conversion
- Business Correspondence
- Table Setting
- Billing and Invoicing
- Telephone Etiquette
- Multimedia Presentations
- Employee Evaluation
- Educating Consumers
- Document Verification
- Mail Processing
- Proficient in Type of Technology]
- Customer Satisfaction
- Keyboard Entry
- Microsoft Office
- Records Management Systems
- Quality Management
- Verbal and Writing Communication
- Copying and Scanning
- Data Entry and 10-Key
- Spreadsheet Development
- Email Correspondence
- File and Database Management
Technology
Any Connect VPN
Siegel Interactive Desktop
RSA FOB
Microsoft Teams
Zoom Interactive application
Microsoft Suites( Word,Excel,Outlook,Power Point )
Apple IOS
Oculus VR
Timeline
General Clerk II
RIVA SOLUTION
04.2022 - Current
AV & Meeting Technician
CAPITAL ONE CORPORATION
07.2019 - 03.2021
Produce Buyer
SS NATURAL FOOD CO
11.2018 - 06.2019
Produce Clerk
SS NATURAL FOOD CO
02.2018 - 11.2018
Crew Member
Trader Joe's
04.2016 - 11.2017
Senior Office & Team Lead
KIPP CHARTER SCHOOL, WHELAN SECURITY SERVICES
08.2013 - 02.2016
On-Call Concierge
GSI/C-SAM INDUSTRIAL SERVICES, LLC
11.2009 - 04.2013
Certificate Of Completion: Culinary Arts - State
WoodstockJob Corp Center
High School Diploma - General Studies
Springbrook High School