Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Section name
Generic

Tonya Brown

Chillicothe,OH

Summary

Dedicated to delivering exceptional service to individuals with disabilities and their families, with a strong track record in team leadership and driving performance through effective program improvements and quality initiatives. Expertise in fostering trust-based relationships and a shared commitment to enhancing the lives of those served. Extensive lived experience as a parent of a 29-year-old daughter with Down Syndrome provides a deep understanding of the unique challenges faced by families in similar situations. A passion for advocacy and empowerment fuels a relentless pursuit of positive outcomes within the community.

Overview

30
30
years of professional experience

Work History

Service and Support Administrator

Pioneer Center
11.2017 - Current


Productivity

  • Regularly meet monthly productivity


Caseload Management

  • Highly effective at managing diverse and challenging caseload


Team Management

  • Very successful at creating a productive and supportive team around individuals on my caseload


Individual Served Focused

  • Believer in person-centered planning and advocate for individuals to live their best lives.


SSA Related Accomplishments:

Landrum Grant Committee Involvement

  • Years Served: 2019, 2020, 2021


DD Month Committee Participation

  • Years Active: 2018, 2019, 2023, 2024


Special Olympics Engagement

  • Role: Coach-Swimming, Disc Golf
  • Duration: 2 years


iCan Swim Camp Volunteer

  • Years Volunteered: 2022, 2023, 2024, 2025


Filing Committee Member

  • Purpose: Discussed current Intellivue filing system and ways to improve


SOCOG Payee Debit Card Committee

  • Role: Served as SSA representative to SOCOG


Regular Volunteer Activities

  • Pioneer Events
  • Fair 4 All
  • DD Month Activities


Training and Development

  • Conducted SSA department training on Social Security benefits
  • Invited interns and new SSA’s to shadow
  • Assisted in training interns and new SSA’s


DODD OISP Involvement

  • Attended in-person feedback session at Paccar


Participation in Collaborative Groups

  • Group: More than a Job led by OACB (Lisa Combs)
  • Focus: Participants were made up of employees who are also family members of people served by the county board system across Ohio. Workgroup gathered virtually for support, camaraderie, improving county board services and general advocacy.


Professional Skills and Background

  • Finance Expertise: Proficient in numerical analysis, CPT, budgets, benefits, end-of-life planning, etc.
  • Community Respect: Earned respect and support from providers and board members
  • Lived Experience: Personal insights into the field





Personal Development Instructor, Game Plan Program

PICKAWAY-ROSS CTC
01.2013 - Current
  • Work with at risk youth ages 16-24 under Comprehensive Case Management and Employee Program/Workforce Innovation and Opportunity Act program funded by Ross County Job and Family Services.
  • Coordinate intake for eligibility in the program.
  • Complete a comprehensive assessment for qualified individuals.
  • Develop an Individual Opportunity Plan for each qualified participant.
  • Administer a basic skills assessment annually for each participant.
  • Provide individual tutoring for youth working towards earning a high school diploma or GED.
  • Coordinate work experience opportunities for youth in the program.
  • Refer youth to appropriate service providers and/or supportive services based on individual needs.
  • Keep accurate case notes and records for reporting purposes to the state.
  • Maintain positive outcome numbers for Ross County WIOA program.
  • Established strong partnerships with area school districts
  • Worked with other mentors to enhance program quality and serve children across the county

Independent Distributor

PREMIER DESIGNS, INC.
01.2007 - 01.2013
  • Built a thriving personal jewelry business consisting of home shows and sponsoring new jewelers into the business.
  • Made contact with hostesses and secured bookings for over 300 home shows in 5 ½ years.
  • Marketed and retailed $200,000 in jewelry sales.
  • Personally recruited and trained 22 new jewelers.
  • Managed, trained and supported over 30 jewelers.
  • Created Excel spreadsheets to track my own personal income, expenses and profit.
  • Maintained complete records and files on every hostess and home show.
  • Thrived on a flexible schedule and self-discipline in order to consistently maintain a profitable personal business.

Instructor - Adult Education

PICKAWAY-ROSS CTC
01.1996 - 01.2001
  • Taught beginner and intermediate level classes in Windows, Word, Excel, Power Point and Access at various area businesses, the main campus and annexed locations.
  • This was a contracted position and I would be called on at different times throughout the year as the need for an instructor arose.
  • Received excellent reviews from students at completion of courses regarding my expertise and ease of understanding the material being taught.
  • Provided meaningful lessons in order for students to learn a new skill.

Parent Coordinator

ROSS COUNTY HEALTH DEPARTMENT
01.1997 - 01.1998
  • Liaison for families in the Early Intervention Program and Community Service Providers.
  • Served as Co-Chair on County Collaborative Group.
  • Represented families at the Family and Children First Council.
  • Worked closely with Ross County Board of DD in improving the direct service of early intervention specialists.
  • Created a parent survey in order to discover the needs of families.
  • Started a support group for all families in the program.
  • Attended various workshops to gain knowledge on many different disabilities in order to better serve families.

Education

B.S. - Business Finance

Miami University
Oxford, Ohio

Skills

  • Experience-based insights
  • Client case management
  • Proficient in Microsoft Office
  • Effective written communication
  • Collaborative team management
  • Team development
  • Office management proficiency
  • Presentation design
  • Implementing AI solutions
  • Calendar management
  • Instructional expertise

Affiliations

Member of the Down Syndrome Association of Central Ohio Chillicothe MOMS group.


Timeline

Service and Support Administrator

Pioneer Center
11.2017 - Current

Personal Development Instructor, Game Plan Program

PICKAWAY-ROSS CTC
01.2013 - Current

Independent Distributor

PREMIER DESIGNS, INC.
01.2007 - 01.2013

Parent Coordinator

ROSS COUNTY HEALTH DEPARTMENT
01.1997 - 01.1998

Instructor - Adult Education

PICKAWAY-ROSS CTC
01.1996 - 01.2001

B.S. - Business Finance

Miami University

Section name

  • Tonya Brown
  • 19011 US Highway 50, Chillicothe, OH 45601 | 740-701-3041 | browntonya71@gmail.com
  • September 6, 2017
  • Cinda Knisley
  • Human Resource Director
  • Pioneer Center
  • 167 W. Main St
  • Chillicothe, OH 45601
  • Re: Job posting for SSA
  • Dear Cinda Knisley:
  • I am the parent of a 21 year old daughter with Down Syndrome and have spent as many years as a fierce advocate for her and others with developmental disabilities. I am writing to apply for the SSA position posted on September 5th. My personal and professional experience make me a perfect fit with Pioneer Center.
  • I am interested in pursuing a career as an SSA with Pioneer Center because of my personal connection within the DD community and my professional experience. I am in my fifth year working with at risk youth through the Game Plan Program. Game Plan is grant funded through Job and Family Services and is administered by Pickaway-Ross. I love my job and am passionate about helping youth reach their goals by earning a credential and obtaining employment. My experience with Game Plan makes me a perfect fit for being an SSA. I am confident that I can bring a lot to the table both personally and professionally.
  • Thank you for considering me. My resume is attached and please let me know if I can provide any additional information. I look forward to hearing from you.
  • Sincerely
Tonya Brown