Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Brown

CINCINNATI

Summary

Dedicated Bus Operator with a clean driving record and exceptional customer relations skills, recognized for outstanding service at Southwest Transit Authority. Proficient in vehicle inspections and emergency procedures, ensuring passenger safety and satisfaction. Adaptable to changing schedules, fostering a positive environment while efficiently navigating routes and addressing passenger needs.

Overview

10
10
years of professional experience

Work History

Bus Operator

TANK
04.2025 - 09.2025
  • Operated public transit vehicles safely and efficiently within designated routes.
  • Assisted passengers with boarding, disembarking, and inquiries regarding schedules.
  • Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
  • Adhered to traffic laws and company policies to maintain compliance and safety standards.
  • Demonstrated flexibility in adapting to changing schedules and passenger demands.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Maintained cleanliness and functionality of the bus interior for passenger comfort.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.

Bus Operator

Southwest Transit Authority
05.2019 - 10.2024
  • Managed communication with dispatch regarding route changes and passenger needs.
  • Received commendations for exceptional customer service and professionalism during interactions with passengers.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Maintained full understanding of local roads and traffic patterns.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Worked different route every day based on changing passenger locations and destinations.
  • Transported customers to and from Location.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.

Shuttle Driver

Croswell VIP Motorcoach Services / Croswell Bus Lines
02.2018 - 05.2019
  • Operated shuttle vehicles to ensure timely transport of passengers between designated locations.
  • Maintained high safety standards by conducting pre-trip vehicle inspections and adhering to traffic regulations.
  • Assisted passengers with loading and unloading luggage, ensuring a smooth travel experience.
  • Provided excellent customer service by addressing passenger inquiries and concerns promptly and professionally.

School Bus Driver

Frist Student
08.2015 - 05.2018
  • Operated school buses safely, ensuring timely and efficient transportation of students.
  • Conducted regular vehicle inspections to maintain optimal safety standards and performance.
  • Implemented effective communication with parents and school staff regarding transportation schedules and concerns.
  • Trained new drivers on safety protocols and operational procedures for daily routes.
  • Monitored student behavior to ensure a safe and respectful environment during transit.
  • Collaborated with dispatch to adjust routes based on real-time traffic conditions, enhancing efficiency.
  • Developed emergency response plans to address potential incidents or hazards during transport.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Maintained accurate records of bus maintenance, inspections, and incident reports for compliance purposes.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Education

Business Administration

ITT TECH
Norwood Ohio

Data Processing

Hughes High School
Cincinnati, OH
06.1987

Skills

  • Clean driving record
  • Vehicle inspection
  • Fuel efficiency
  • Defensive driving
  • Wheelchair support
  • Vehicle maintenance
  • Weather conditions adaptation
  • Traffic laws compliance
  • Safe driving practices
  • Effective communication skills
  • Safe driving skills
  • Customer relations skills
  • Passenger assistance
  • Route navigation
  • GPS mapping
  • Emergency procedures
  • Scheduling pickups

Timeline

Bus Operator

TANK
04.2025 - 09.2025

Bus Operator

Southwest Transit Authority
05.2019 - 10.2024

Shuttle Driver

Croswell VIP Motorcoach Services / Croswell Bus Lines
02.2018 - 05.2019

School Bus Driver

Frist Student
08.2015 - 05.2018

Business Administration

ITT TECH

Data Processing

Hughes High School

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Tonya Brown