Tonya Buchanan
GARFIELD HEIGHTS
Summary
Dynamic Peer Support Specialist with a proven track record at Empower Recovery, adept at developing individualized recovery plans and enhancing emotional resilience. Skilled in boundary setting and substance abuse awareness, I effectively guide clients in self-advocacy while collaborating with healthcare professionals to improve outcomes. Passionate about fostering empowerment and community connection.
Experienced with managing front-of-house operations, ensuring high standards of service and guest satisfaction. Utilizes effective team leadership and conflict resolution skills to maintain positive work environment. Strong understanding of hospitality best practices and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Empower Recovery
09.2025 - Current
- Facilitated peer support groups to enhance coping strategies and emotional resilience among participants.
- Developed individualized recovery plans, ensuring alignment with clients' personal goals and needs.
- Guided clients in navigating community resources, promoting self-advocacy and empowerment.
- Collaborated with healthcare professionals to coordinate care and improve client outcomes.
FOH Manager
Corleones Restaurant
01.2021 - Current
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
FOH Manager
Scrambler Maries
07.2017 - 01.2021
- Assisted in training new staff on customer service protocols and operational procedures.
- Supported inventory management by tracking supplies and placing orders as needed.
- Coordinated daily front-of-house operations to ensure smooth service flow.
- Implemented customer feedback processes to enhance dining experience.
Education
GED -
Berkshire High School
Burton, OHSkills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
Certification
- Peer Support Specialist
- CDCA Preliminary
- Yoga Instructor
- Reiki Master
Timeline
Peer Support Specialist
Empower Recovery
09.2025 - Current
FOH Manager
Corleones Restaurant
01.2021 - Current
FOH Manager
Scrambler Maries
07.2017 - 01.2021
GED -
Berkshire High School