Tonya Calvillo
San Antonio,TX
Summary
[Job Title] with strong background exceeding customer expectations by training, coaching and leading team. Trained and mentored [Number] [Job title]s to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Lead
H-E-B Grocery
San Antonio, TX
08.2012 - 08.2023
- Conducted opening and closing duties to maintain smooth operations.
- Implemented processes and procedures to keep employees on task and maintain smooth workflow.
- Resolved escalated issues and complex customer requests to satisfy customer needs.
- Oversaw day-to-day operations ensuring all tasks were completed according to schedule.
- Collaborated with senior leadership to develop short-term and long-term goals for the business.
- Provided feedback to store managers regarding customer inquiries or complaints.
- Created weekly reports detailing sales figures and other pertinent information.
- Maintained accurate records of daily sales transactions using a POS system.
- Resolved conflicts among team members through effective communication techniques.
- Monitored employee performance and provided guidance when needed.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Education
High School Diploma -
East Central High School
San Antonio, TX05.1998
Skills
- Customer Relations
- Professional Phone Voice
- Customer Service Excellence
- High-Energy Attitude
- Multitasking and Prioritization
- Customer Retention Strategies
- Shipping and Receiving Understanding
- Relationship Building
- Product and Service Knowledge
- Understanding Customer Needs
Certification
* While I was employed with H-E-B, I was able to take full advantages of all training classes provided to grow with the company.
Courses took within the company and was Certified
- Partner Development
- Career Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Service Lead
H-E-B Grocery
08.2012 - 08.2023
High School Diploma -
East Central High School
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