Tonya Carey
Melbourne,USA
Summary
Experienced with front desk operations, handling customer inquiries, and managing appointments. Utilizes strong communication and organizational skills to ensure efficient and effective service delivery. Knowledge of office management software and procedures, contributing to smooth and professional workspace.
Overview
22
22
years of professional experience
Work History
Retail Sales
Bath and Body Works
Melbourne, FL
07.2024 - 02.2025
- Boosted retail sales of products by providing expert recommendations based on clients'' needs and preferences.
- Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
- Tagged and prepared new merchandise for retail sales.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Increased retail sales through strategic merchandising, product education, and upselling techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise
Beauty Consultant
Target
Melbourne, FL
03.2022 - 09.2022
- I was a beauty consultant where I assisted guests with their cosmetics needs to help them find the right product. I also stocked shelves and helped other departments within the store as needed.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
Administrative Assistant/Receptionist
Melbourne Orlando International Airport
Melbourne, FL
10.2015 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Order office supplies, help with a bit of marketing, International Ambassador, and Volunteer Coordinator.
- Courier and in charge of the airport's lost and found. Helps with set up for meetings and special events.
- One of two in charge of meeting calendar. Monthly flight calendar for our website.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Receptionist/Stylist
JcPenney
Melbourne, FL
03.2013 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
Key Holder/Team Member
Natures Table Cafe
Kissimmee, FL
01.2010 - 12.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Assistant Manager
Natures Table Cafe
Saint Cloud, FL
01.2003 - 12.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Diploma - Cosmetology
Academy of Career Training
Kissimmee, FL12.2012
St Cloud High School
Saint Cloud, FL05.2001
Skills
- Administrative Assistant
- Management
- Customer service
- Guest services
- Event Planning
- Organizational skills
- Microsoft Programs
- Retail Sales
- Computer Skills
- Calendar management
- Scheduling
- Administrative support
Timeline
Retail Sales
Bath and Body Works
07.2024 - 02.2025
Beauty Consultant
Target
03.2022 - 09.2022
Administrative Assistant/Receptionist
Melbourne Orlando International Airport
10.2015 - 03.2022
Receptionist/Stylist
JcPenney
03.2013 - 10.2015
Key Holder/Team Member
Natures Table Cafe
01.2010 - 12.2012
Assistant Manager
Natures Table Cafe
01.2003 - 12.2009
Diploma - Cosmetology
Academy of Career Training
St Cloud High School