Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Casey

Kingwood,TX

Summary

Customer Service Representative supporting and resolving customer issues through technical troubleshooting across phone, email, and chat. Manages high-volume call queues while delivering accurate information, de-escalating disputes, and keeping each order moving forward. Builds loyalty through calm, professional service during high-stress interactions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Everise
Houston, TX
09.2025 - Current
  • Resolve customer inquiries efficiently to improve satisfaction and strengthen loyalty.
  • Manage high-volume call queues and respond promptly to customer needs.
  • Handle high-stress disputes professionally through clear communication and conflict resolution.
  • Assist callers with specialty medication orders and provide accurate order details.

Customer Service Rep/Loans Specialist

Conns Home Plus/Jefferson Capital
Houston
11.2023 - 06.2025
  • Resolved complex customer issues by applying product knowledge and technical troubleshooting to improve the customer experience.
  • Answered customer questions through phone, email, and chat to maintain steady service across multiple channels.
  • Responded to credit bureau complaints and submitted loan validation documents to support accurate account review.

Technical Support Representative

Staffing Texas
Houston, TX
01.2022 - 08.2023
  • Answered customer inquiries with clear, professional communication and accurate issue documentation.
  • Guided callers through basic troubleshooting steps to identify and resolve common technical concerns.
  • Handled difficult customer interactions with patience, professionalism, and steady conflict resolution.
  • Verified customer information and updated records with careful attention to detail during each interaction.

Education

High School Diploma - undefined

MacArthur
Houston

Skills

Payment processing

Active listening

Problem solving

Customer service

Timeline

Customer Service Representative

Everise
09.2025 - Current

Customer Service Rep/Loans Specialist

Conns Home Plus/Jefferson Capital
11.2023 - 06.2025

Technical Support Representative

Staffing Texas
01.2022 - 08.2023

High School Diploma - undefined

MacArthur
Tonya Casey