Tonya Civiello
Clinton Township
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Owner/Photographer
Cest La Vie Photographie LLC
10.2018 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
ABA Technician
The Center For TLC
10.2019 - 01.2020
- Followed Individualized Family Service Plan and developed methodologies for reaching each child's specific developmental goals.
- Maintained thorough documentation of client progress, session notes, and treatment plan updates for review by supervisory staff members.
Receptionist
Banfield Pet Hospital
06.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Scheduler
Great Lakes Psychology Group
03.2019 - 05.2019
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Assisted clients in a crisis to ensure the best help possible while utilizing crisis management skills.
Reservation Sales
Walt Disney Co.
09.2016 - 12.2018
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Helped create magical memories for guests both inquiring on new vacations and guests presently on vacations, escalating to the correct team when problems arose.
- Boosted guest satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
Customer Service Representative
Dollywood
05.2016 - 09.2016
- Responsible for scheduling hotel reservations, booking season passes and handling monetary transactions through the phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reservation Sales Agent
Bavarian Inn Lodge
02.2015 - 03.2016
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
Education
No Degree - Psychology
Saginaw Valley State University
University Center, MIHigh School Diploma -
Warren Woods Tower High School
Warren, MI06.2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Marketing
- Organization skills
- Time Management
- Data Entry
- Scheduling
- Typing Speed
- Information Protection
Timeline
ABA Technician
The Center For TLC
10.2019 - 01.2020
Receptionist
Banfield Pet Hospital
06.2019 - 12.2019
Scheduler
Great Lakes Psychology Group
03.2019 - 05.2019
Owner/Photographer
Cest La Vie Photographie LLC
10.2018 - Current
Reservation Sales
Walt Disney Co.
09.2016 - 12.2018
Customer Service Representative
Dollywood
05.2016 - 09.2016
Reservation Sales Agent
Bavarian Inn Lodge
02.2015 - 03.2016
No Degree - Psychology
Saginaw Valley State University
High School Diploma -
Warren Woods Tower High School
Similar Profiles
Timesha WilsonTimesha Wilson
Retail Sales Associate at Cest La vieRetail Sales Associate at Cest La vie
Erica LiebermanErica Lieberman
Restaurant Owner/Operator at Ce La Vie LLCRestaurant Owner/Operator at Ce La Vie LLC
Anmol SekhonAnmol Sekhon
Assistant Manager at La Vie En RoseAssistant Manager at La Vie En Rose