Tonya Comer
Brandon,Mississippi
Summary
Proven leader with a track record of enhancing team morale and patient satisfaction at Second Intermed Corporation Dba MEA Medical Clinic. Skilled in staff management and customer relationship management, achieving significant cost savings and a high rate of patient retention. Demonstrates expertise in performance evaluations and problem resolution, fostering a collaborative and efficient workplace environment.
Overview
33
33
years of professional experience
Work History
Physician Services Manager
Second Intermed Corporation Dba MEA Medical Clinic
308 Corporate Dr. Ridgeland, MS 39157
08.2002 - Current
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Secured a high rate of patient retention by establishing strong rapport with patients, addressing concerns promptly, and providing personalized care experiences.
- Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic''s needs.
- Collaborated with other healthcare providers in the area to create a referral network that increased both patient satisfaction levels and clinic revenues.
- Coordinated staff training programs, enhancing the team''s knowledge base on industry developments, and boosting clinic reputation within the local community.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all supplies and kept check on inventory levels.
Non-Licensed Optician and Cashier
Costco
Ridgeland
10.2021 - Current
- Non -Licensed Optician: Assists members ordering eyeglasses, processes orders, fits and dispenses eyeglasses and contacts under the supervision of a licensed optician. Files health insurance for all orders.
- Processes member orders and collects payments while providing a high level of member service. Maintains a tidy and sanitized work area. Assists with customer requests and inquiries.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Maintained safe, clean and organized environment to increase patient comfort.
- Cashier: Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
911 Emergency Dispatcher
Itawamba County Sheriffs Office
Fulton, MS
07.1998 - 09.2002
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Quality Control Inspector
Lucky Star Industries
Nettleton, MS
07.1991 - 10.1998
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Completed precise measurements using special tools.
- Recorded inspection and test results on data sheets.
Education
High School Diploma -
Smithville High School
Smithville, MS05.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Employee Coaching and Mentoring
- Staff Management
- Scheduling and Coordinating
- Performance Evaluations
- Marketing
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
Timeline
Non-Licensed Optician and Cashier
Costco
10.2021 - Current
Physician Services Manager
Second Intermed Corporation Dba MEA Medical Clinic
08.2002 - Current
911 Emergency Dispatcher
Itawamba County Sheriffs Office
07.1998 - 09.2002
Quality Control Inspector
Lucky Star Industries
07.1991 - 10.1998
High School Diploma -
Smithville High School