Tonya Coones
Calabash,NC
Overview
24
24
years of professional experience
Work History
Lead Server
Mr.Gilbert's Place
04.2022 - 08.2025
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and promoting a positive dining experience
- Managed multiple tables simultaneously, efficiently taking orders, delivering food, and addressing customer requests in a timely manner
- Handled cash and credit card transactions accurately.
- Train new hires and assist fellow employees
- Ensure customers have a great dining experience
Co-owner
Select Tile & Bath
01.2015 - 02.2024
- Overseeing business operations
- Project planning, scheduling & budgeting
- Maintaining financials, billing, accounts receivables & accounts payable
- Ordering/pick up and delivery of materials
Global Hospitality Customer Service Professional
Sealy, Inc.
09.2008 - 11.2013
- Providing customer service to sales representatives and hotel management
- Collaborate with plants to coordinate delivery dates/time frame
Accounts Receivable
Sealy, Inc.
12.2003 - 09.2008
- Managed accounts receivable process for National accounts.
- Applying payments to the correct invoices. Balancing statement & report
Receptionist
Garden Creek Family Practice
01.2002 - 12.2003
- Greeted and assist patients
- Answer phone, schedule appointments, insurance verification, billing & processed payments
- Triage patients and assist Doctor as needed
Education
High School Diploma - Basic requirements, accounting, marketing
High Point Central High School
High Point, NC06.1994
Skills
- Server monitoring
- Upselling techniques
- Food inspection
- Responsible and trustworthy
- Guest relations
- Cash flow management
- Flexible schedule
- Resourceful and reliable
- Positive and friendly attitude
Timeline
Lead Server
Mr.Gilbert's Place
04.2022 - 08.2025
Co-owner
Select Tile & Bath
01.2015 - 02.2024
Global Hospitality Customer Service Professional
Sealy, Inc.
09.2008 - 11.2013
Accounts Receivable
Sealy, Inc.
12.2003 - 09.2008
Receptionist
Garden Creek Family Practice
01.2002 - 12.2003
High School Diploma - Basic requirements, accounting, marketing
High Point Central High School