Tonya Curry
Tampa,FL
Summary
Accomplished Client Service Specialist with a proven track record at American Integrity Insurance, enhancing customer satisfaction through exceptional communication and live chat support. Expert in documentation and performance tracking, I significantly improved service delivery by training teammates and streamlining reporting processes. My dedication to excellence is demonstrated by consistently exceeding customer service benchmarks.
Overview
18
18
years of professional experience
Work History
Client Service Specialist
American Integrity Insurance
01.2024 - Current
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided knowledgeable service and support for all customer needs.
- Supported Agency Management projects with advanced skills in document management, customer relations and reporting.
- Assist new personnel regarding company operations, policies and services.
Senior Customer Service Representative
Verizon Wireless
01.2007 - 10.2023
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Time and Attendance Coordinator
Verizon Wireless
05.2013 - 05.2015
- Performed clerical duties by typing correspondence and notices.
- Assisted managers with supervising team's time and attendance, conduct and workflows.
- Generated reports to track employee time and attendance.
- Reviewed and updated time and attendance system records.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
Education
Associate of Science - Criminal Justice
Devry Community College
Tampa, FL05-2002
High School Diploma -
Leto High School
Tampa, FL06-1995
Skills
- Call Management
- Documentation skills
- Performance Tracking
- Exceptional communication
- Live chat support
- Reporting Requirements
Timeline
Client Service Specialist
American Integrity Insurance
01.2024 - Current
Time and Attendance Coordinator
Verizon Wireless
05.2013 - 05.2015
Senior Customer Service Representative
Verizon Wireless
01.2007 - 10.2023
Associate of Science - Criminal Justice
Devry Community College
High School Diploma -
Leto High School
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