Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya DeAguero

Tumwater,WA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant 4

Department Of Commerce
12.2022 - 03.2023
  • Assisted Assistant Director (AD) and Deputy AD of Community Services Division (CSD) with scheduling meetings, calendar keeping, activity and timesheet tracking, travel and reimbursement processes, etc.
  • Acted as point of contact for coordinating, reviewing, and approving all division documents and Human Resources (HR) materials for AD or Deputy AD signature
  • Scheduled management meetings, prepare agendas and take and distribute meeting notes
  • Coordinated, prepared and facilitated various division meetings and events
  • Made decisions and acted on behalf of AD in administrative matters using independent judgment and maintaining high level of confidentiality
  • Screened, sorted, and prioritized appointments and various deadline-driven projects
  • Served as liaison officer with Governor’s Office concerning public complaints or problems
  • Served as liaison between AD, Deputy AD and CSD Management Team and other agency staff, transmitting assignments, reviewing activities and materials for appropriateness and consistency, making suggestions, and ensuring compliance with agency policy
  • Chaired and facilitated regularly scheduled Lead Support Team meetings with Lead Support team consisting of staff who provide administrative support throughout division
  • Developed strategies to streamline and improve office procedures

PRB Coordinator

OFM/SHR
11.2021 - 10.2022
  • Provided expert level consultation to Personnel Resources Board (PRB) during hearing caucuses and deliberations concerning adverse personnel actions
  • Attended PRB hearings to create thorough records of hearings by inventorying exhibits and recording proceedings
  • Conducted status conference calls with Appellant and Respondent
  • Drafted decision orders to include findings, arguments of parties, and Board’s conclusions based
  • Drafted correspondence to appellant and respondent including acknowledgement letters and notices
  • Researched upcoming Board cases including searching past decisions and current civil service laws and rules
  • Entered data, generated reports, and produced tracking documents

Senior Administrative Assistant

OFM / GOV Policy Office
12.2020 - 10.2021
  • Served as first point of contact between Policy Advisors and other Policy Office staff, Governor’s staff, state and federal agencies, as well as private companies, associations and constituents
  • Provided scheduling support and travel, mileage, and reimbursements using TEMS for 10 Policy Advisors
  • Coordinate and process applications and background checks for Governor’s Task Forces and Work Groups
  • Prepared Task Force and Work Group Appointment letters for Governor’s signature

Secretary Senior/SHIBA

Office Of The Insurance Commissioner
10.2016 - 11.2020
  • Used independent judgement to prioritize workload to manage multiple and competing work assignments
  • Contributed ideas and solutions as well as reporting on their progress
  • Transferred more than 400 active database user profiles to new system in preparation of expedited launch date
  • Entered data into system and updated volunteer information to keep records current
  • Completed verification, scan and upload of all required documentation
  • Managed of consumer email inbox and hotline assist line to respond to inquiries

Administrative Assistant 2

Office Of The Insurance Commissioner
06.2016 - 09.2016
  • Independently completed a variety of professional administrative level duties
  • Worked directly with insurance companies and consumers as well as other state insurance departments
  • Represented managers and analysts within Company Supervision

Member Services Representative

WCLA Credit Union
07.2014 - 06.2016
  • Opened new accounts; assisted members to complete transactions including deposits, withdrawals, setting up automatic payments; provided account information and processed incoming and outgoing wire transfers
  • Processed daily reports, transcribed meeting notes and accurately balanced a cash drawer
  • Created detailed desk manual for this position and created and template forms for loan officers

Office Assistant 3

Office Of The Insurance Commissioner
03.2012 - 02.2014
  • Composed letters, memos, meeting materials and agendas using Microsoft Word
  • Scheduled meetings, verified attendee calendar availability, reserved rooms and sent and received email using Microsoft Outlook
  • Created and maintained databases with mathematical functions and statistical reports using Microsoft Excel
  • Prepared Investigative Case Files for investigators
  • Processed incoming telephone calls and routed to appropriate person or department
  • Maintained investigative records according to records retention guidelines
  • Revised desk manuals and statistical report styles
  • Trained Complaint Coordinator and cross trained another employee as Office Assistant 3

Legal Assistant

Henderson & Shelton Lawyers
04.2011 - 12.2011
  • Prepared attorney letters using Microsoft Word
  • Maintained and updated appointment calendars for attorneys
  • Organized documents to manage paper and electronic filing systems of clients
  • Prepared and drafted correspondence and legal forms to maintain smooth communications
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion
  • Redesigned and updated company website

HR Administrative Assistant

Jorgensen Forge Corporation
08.2007 - 09.2009
  • Maintained a system for posting new positions, updating changes, and tracking applicant information using online HR system, internal posting boards and externally with recruiters, temp agencies and schools
  • Assisted hiring managers in completion of application review, required legal documentation, skills review, and orientation
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
  • Administered benefits and acted as liaison between insurance benefit providers and employees
  • Worked with Employment Security and employees for Shared Work Program

HR Manager

C-Dory Marine Group, Inc
10.2005 - 08.2007
  • Worked with staffing and community agencies to recruit for open positions
  • Maintained and published weekly headcount and activity reports
  • Assisted in tracking time and attendance and processing of employee payroll
  • Provided new employee orientation and training, benefits administration, and attendance and payroll for more than 120 employees
  • Motivated employees through special events, incentive programs
  • Implemented a new time and attendance program as well as a new payroll program
  • Created a monthly company newsletter

Education

Associate of Arts - Administrative Assistance And Secretarial Science

Green River Community College
Auburn
12.2010

Skills

  • Providing executive level support to one or more senior managers
  • Managing schedules, coordinating meetings, and making travel arrangements
  • Working knowledge of state government at all levels including legislators and Governor's office
  • Effectively communicate orally and in writing regarding highly technical and sensitive matters to diverse groups of people
  • Prioritizing and managing multiple projects simultaneously and follow-through on issues for timely completion
  • Initiative to take independent action and accept responsibility for own actions
  • Find creative and proactive options/solutions to problems and make independent decisions and judgments about work priorities
  • Working with all levels of internal management and staff, as well as outside clients, vendors, diverse populations, stakeholder groups, and customers
  • Establishing and maintaining collaborative workplace and relationships that encourage teamwork

Timeline

Administrative Assistant 4

Department Of Commerce
12.2022 - 03.2023

PRB Coordinator

OFM/SHR
11.2021 - 10.2022

Senior Administrative Assistant

OFM / GOV Policy Office
12.2020 - 10.2021

Secretary Senior/SHIBA

Office Of The Insurance Commissioner
10.2016 - 11.2020

Administrative Assistant 2

Office Of The Insurance Commissioner
06.2016 - 09.2016

Member Services Representative

WCLA Credit Union
07.2014 - 06.2016

Office Assistant 3

Office Of The Insurance Commissioner
03.2012 - 02.2014

Legal Assistant

Henderson & Shelton Lawyers
04.2011 - 12.2011

HR Administrative Assistant

Jorgensen Forge Corporation
08.2007 - 09.2009

HR Manager

C-Dory Marine Group, Inc
10.2005 - 08.2007

Associate of Arts - Administrative Assistance And Secretarial Science

Green River Community College

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Tonya DeAguero