Tonya Dean
Thomasville,NC
Summary
Versatile Account Advisor with 12 years of developing and maintaining strategic long-term relationships with key accounts. Diligent and proactive professional dedicated to meeting or exceeding organizational goals while providing excellent customer service and satisfaction.
Overview
24
24
years of professional experience
Work History
Food Preparation Worker
Lowes Foods
2010.05 - 2012.05
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Shift Lead Manager
Sir Pizza
2006.02 - 2012.05
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Account Advisor Plus
Arron's INC
2012.02 - Current
- Established and built relationships by educating customers about value of company products and services.
- Branded company at local network marketing events to increase name recognition and boost sales
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Followed up with key account business partners to maximize account potential and generate leads.
Manager
Arron's INC
2012.02 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Worked as acting manager at the Asheboro, Lexington, and Thomasville Arron's stores.
Deli Associate
Ingles Markets Inc
1999.10 - 2021.09
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Sales Associate
Safari Steakhouse
2001.10 - 2002.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Davidson County Community College
Thomasville, NC06.1997
Skills
- Customer Service Process Improvement
- Account Analysis
- Basic Computer Skills
- Organizational Skills
- Training and Teaching
Timeline
Customer Account Advisor Plus
Arron's INC
2012.02 - Current
Manager
Arron's INC
2012.02 - Current
Food Preparation Worker
Lowes Foods
2010.05 - 2012.05
Shift Lead Manager
Sir Pizza
2006.02 - 2012.05
Sales Associate
Safari Steakhouse
2001.10 - 2002.12
Deli Associate
Ingles Markets Inc
1999.10 - 2021.09
High School Diploma -
Davidson County Community College