Summary
Overview
Work History
Education
Skills
Timeline
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Sakiah Craven

Upper Marlboro,MD

Summary

High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns. Detail-oriented customer service professional with 4 years of experience. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment. Customer service Sales and marketing Pleasant, friendly communications Excellent communication ability Multi-tasking skills Positive attitude Attention to detail Communications Marketing skills Problem-solving abilities Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Food Preparation Worker

Safeway
06.2020 - 06.2023
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Monitored and maintained required food temperatures for safety.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Packaged and stored food products following proper handling and preservation methods.

Custom Framing Specialist

Michaels
07.2018 - 05.2020
  • Aligned and squared frames and forms for installation.
  • Completed all tasks according to technical document requirements and specifications to work with accuracy.
  • Reduced materials waste by 90% by taking accurate measurements.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Built and hung custom doors and frames.
  • Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
  • Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.

Barista

Starbucks
09.2017 - 06.2018
  • Assisted customers with ordering or dining area needs.
  • Delivered consistently superb service to all customers.
  • Demonstrated coffee preparation to train new team members.
  • Developed relationships with customers to improve long-term sales.
  • Greeted customers, provided information, and made guests feel welcome.
  • Increased sales by making ordering recommendations to customers.
  • Integrated weekly and monthly corporate goals into daily operation.
  • Maintained accuracy when operating cash register.
  • Managed labor percentages to ensure efficient operation.
  • Operated multiple preparation machines simultaneously.
  • Performed routine cleaning requirements in dining and preparation areas.
  • Performed store opening and closing procedures.
  • C Oversaw inventory to ensure supplies never dwindled.

Front End Cashier

Wegmans
09.2015 - 08.2017
  • Accurately completed cash register transactions.
  • Adhered to all store retail procedures and policies.
  • Championed promotional items to achieve sales goals.

Education

High School Diploma -

Fairmont Heights High School
Capitol Heights, MD
05.2015

Skills

  • Customer Retention
  • Front of House Operations
  • Process Control
  • Equipment Checks and Assessments
  • Customer Service
  • Hospitality and Professionalism
  • Payment Processing
  • Food Storage Management
  • Organization and Prioritization
  • Food Serving and Preparation
  • Cash Handling
  • Stocking Supplies and Retail Products
  • Packaging and Labeling
  • Attention to Detail

Timeline

Food Preparation Worker

Safeway
06.2020 - 06.2023

Custom Framing Specialist

Michaels
07.2018 - 05.2020

Barista

Starbucks
09.2017 - 06.2018

Front End Cashier

Wegmans
09.2015 - 08.2017

High School Diploma -

Fairmont Heights High School

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Sakiah Craven