Tonya Debose
Houston
Summary
Achieved improved office efficiency by implementing organized administrative processes. Enhanced financial accuracy by managing accounts receivable and payable effectively. Delivered exceptional customer service, resulting in increased client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Environmental Monitoring Administrative Support
Houston Cell & Gene Manufacturing (Kelly Services)
Houston, TX
10.2024 - 03.2025
- Conducted call-based discussions with internal teams to identify and rectify environmental deviations while requesting necessary support.
- Conducted thorough documentation of findings while guaranteeing compliance with GMP regulations.
- Delivered timely administrative updates and support to optimize cross-functional team operations.
Analyst
Shell Technology Center Houston
Houston, TX
04.2023 - 07.2024
- Streamlined testing processes and ensured consistent sample status updates through proactive phone and email interactions with internal clients.
- Maintained accurate records and ensured timely reporting of analytical results
- Supported cross-department collaboration through call-based coordination
Laboratory Administrative Support
Shell Technology Center Houston
Houston, TX
10.2022 - 04.2023
- Communicated with internal teams via email and phone to coordinate sample pickups, testing priorities, and reporting timelines
- Supported laboratory operations with precise documentation and adherence to safety protocols
- Provided technical updates and troubleshooting assistance through call- based workflows.
Phlebotomist/Paitent Access Representative
Baylor College of Medicine
Houston, TX
12.2019 - 10.2021
- Answered patient call regarding lab appointments, preparation instructions, and follow-up questions
- Scheduled appointments and verified patient information through call-based workflows
- Provided clear, compassionate communication to ensure patients understanding
Laboratory Administrative Technician
Tracercro
Pasadena, TX
09.2019 - 07.2020
- Communicated with internal teams via phone to coordinate sample pickups and testing priorities
- Provided technical updates and supported workflow efficiency through call-based communication
Teacher
IGH Ministry
Houston, TX
01.2012 - 08.2018
- Prepared lesson plans for the week
- Handled confidential information and all administrative duties
- Travel to different campus
Teacher/ Administrative Coordinator
TDCJ
Houston Wilde
04.2008 - 12.2016
- Prepared lesson plans and activities of the weekly schedule programs and requisitions
- Facilitate graduation ceremony for HS grads, College grads and accomplishments certificate
- Participated in all indoors and outdoors activities; computer room and classrooms
- Administrative duties, recordkeeping, inventory supplies, invoices , transfer students documents
Education
Bachelor of Science - criminal justice Minor Forensic Science
American InterContinental University
Schaumburg, IL01.2017
Skills
- Oversaw implementation of Medisoft, PeopleSoft, and Centricity systems to optimize operational workflows Directed automation initiatives within Epic and SAP platforms to improve productivity Managed CISPro integration to enhance project delivery effectiveness
Certification
CPR Basic Life Support (BLS) /Notary Public / CDL
Teacher Aide / Office Administrator
- Billing / Collection
- High-Volume Call Handling & Multi-Line Phone Systems
- HIPPA Compliance & Confidential Documentation
- Invoice and payment processing
- Financial Records
- Front Desk & Reception Operations
- Data Entry, Recordkeeping & Forms Processing
- Professional Communication (Phone, Email, In-Person)
- Problem Solving & Conflict Resolution
Timeline
Environmental Monitoring Administrative Support
Houston Cell & Gene Manufacturing (Kelly Services)
10.2024 - 03.2025
Analyst
Shell Technology Center Houston
04.2023 - 07.2024
Laboratory Administrative Support
Shell Technology Center Houston
10.2022 - 04.2023
Phlebotomist/Paitent Access Representative
Baylor College of Medicine
12.2019 - 10.2021
Laboratory Administrative Technician
Tracercro
09.2019 - 07.2020
Teacher
IGH Ministry
01.2012 - 08.2018
Teacher/ Administrative Coordinator
TDCJ
04.2008 - 12.2016
Bachelor of Science - criminal justice Minor Forensic Science
American InterContinental University