Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Dixon

Lodi

Summary

Dynamic Certified Dental Assistant with expertise, that has taken her skills and developed them all around the office. Now working in the front office part of the office. Offers a comfortable approach for patients and team members. Skilled in communication making many office issues seem minimal.

Also skilled in coronal polishing and dental sealant application. Proven ability to fabricate temporary crowns, enhancing patient satisfaction. Known for exceptional teamwork, and dedication, contributing to a positive clinic environment while ensuring high-quality dental care.

Overview

26
26
years of professional experience

Work History

Assistant Dental Office Manager

Darren Thomas DDS
01.2022 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Improved patient intake process, making it more efficient and reducing wait times.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Scheduling Coordinator

Darren Thomas DDS
03.2019 - 2025
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Utilized advanced software tools like Eaglesoft, Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.

Certified Dental Assistant

Darren Thomas DDS
02.2000 - 03.2019
  • Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
  • Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
  • Promoted a positive environment for patients and staff through effective communication and teamwork.
  • Increased patient retention by developing strong relationships and providing personalized care.
  • Utilized Certifications in Coronal Polishing and Dental Sealants regularly

Education

Dental Sealant Certification

Stark State College
Canton, OH
05.2013

Coronal Polishing Certification

Stark State College
Canton, OH
05.2010

Certified Dental Assistant Certification - Dental Assisting

Medina County Career Center
Medina, OH
05.2000

Cloverleaf High School
Lodi, OH
05.1997

Skills

    Coronal Polishing Certification

    Dental Sealant Certification

    Nitrous Sedation Monitoring Certification

    CPR Certification

    Temporary Crown fabrication

Timeline

Assistant Dental Office Manager

Darren Thomas DDS
01.2022 - Current

Scheduling Coordinator

Darren Thomas DDS
03.2019 - 2025

Certified Dental Assistant

Darren Thomas DDS
02.2000 - 03.2019

Dental Sealant Certification

Stark State College

Coronal Polishing Certification

Stark State College

Certified Dental Assistant Certification - Dental Assisting

Medina County Career Center

Cloverleaf High School

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