Tonya Feaster
Chester,SC
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Patient Healthcare Collection
Millennium Group
2021.03 - 2024.02
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Efficiently managed a high volume of outbound calls daily, prioritizing tasks and staying focused under pressure.
- Utilized advanced software tools for tracking customer accounts, scheduling follow-up actions, and documenting activities.
- Responded to customer inquiries and provided detailed account information.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
Customer Care Representative
Deluxe Corporation
2017.11 - 2021.03
- Managed approximately 30 or more calls and emails per day with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Education
General Studies
York Technical College
Rock Hill, SCSkills
- Skip Tracing
- Dispute Handling
- Legal Compliance
- Client Relationship Building
- Microsoft Office
- Payment Processing
- Collections Software
- Ethical practices
- Managing Delinquent Accounts
- Adaptability and Flexibility
- Active Listening
- Analytical Skills
Certification
Timeline
Patient Healthcare Collection
Millennium Group
2021.03 - 2024.02
Customer Care Representative
Deluxe Corporation
2017.11 - 2021.03
General Studies
York Technical College
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