Tonya Fortenberry
Blairsville,GA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
Work History
Caregiver
Stonehenge Assisted Living
06.2022 - Current
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Liaised with key accounts to deliver targeted administrative household support.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Provided safe mobility support to help patients move around personal and public spaces.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Completed regular check-ins and progress report for each client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Recorded status and duties completed in logbooks for management.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
Service Writer
Shooks Tire Pro
08.2019 - 09.2020
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Negotiated favorable pricing agreements with suppliers, reducing overall operational costs while maintaining high-quality standards for parts inventory.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Responded to customer calls and emails to answer questions about products and services.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Provided [Timespan] job status reports to promote quick and accurate service.
- Consulted with customers to assess service requirements and produce accurate orders.
- Orchestrated efficient service schedules to meet need of [Number]+ customers per day in fast-paced [Type] environment.
- Resolved issues by coordinating with [Department] department.
- Scheduled [Number] jobs in average [Timespan] to meet [Type] project milestones.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Delivery Specialist,Cordinator ,Inventory Control
Oreilly Auto Parts
08.2014 - 08.2019
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Ensured the safety of delivered items by properly securing and handling packages during transport.
- Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
- Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.
- Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Streamlined package pick-up procedures from local drop-off points which consistently reduced waiting time for customers.
- Contributed to sustainable business practices by consolidating deliveries whenever possible, reducing fuel consumption and overall carbon footprint.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Coordinated consistent on-time deliveries of damage-free goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Tracked delivery information, mileage, and fuel use while on shift.
- Verified load against delivery ticket before beginning every shift.
- Reported customer questions, issues and complaints to management.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained clean and orderly appearance while on shift.
- Delivered packages to customer doorsteps and business offices.
- Followed company policies and procedures during shift.
- Reported issues found with delivery truck to next shift driver and shift lead.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA06.1994
Skills
- Chauffeuring
- Medical office administration
- Verbal and written communication skills
- Wound care maintenance
- Records Management
- Decision-Making
- Patient Ambulation
- Care Plan Management
- Compassionate Care
- Dementia Care
- Chronic Disease Management
- Medical Records Management
- State regulations knowledge
- Heartsaver CPR AED (CPR AED)
- Patient Companionship
- Light Housekeeping
- Documentation and Recordkeeping
- Indirect Patient Care
- Staff Collaboration
- Schedule Maintenance
- Housekeeping
- Filing and data archiving
- Personal Care Aide
- Personal Hygiene Assistance
- Case Review
- Household Cleaning
- Condition Monitoring
- Supportive Personality
- Behavioral Management
- Incapacitation care
- Caring Companionship
- Meeting planning
- Resident Care Partner (RCP)
- Injury Prevention
- Resident Care Associate
- Problem Identification
- Infection Control
- Medication Management
- Client satisfaction
- First Aid Certification
- Client documentation
- Care Planning
- Personal Care Worker
- Fast Learner
- Records Maintenance
- End of life care
- Meal Preparation
- Mobility Assistance
- Direct Patient Care
- Physical therapy support
- Strong Ethics
- Medical record-keeping
- Medication Administration
- Behavior redirection
- Progress Tracking
- Errands
- Relationship Building
- CPR/AED
Timeline
Caregiver
Stonehenge Assisted Living
06.2022 - Current
Service Writer
Shooks Tire Pro
08.2019 - 09.2020
Delivery Specialist,Cordinator ,Inventory Control
Oreilly Auto Parts
08.2014 - 08.2019
High School Diploma -
Forsyth Central High School
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