Tonya Frase
Cleveland
Summary
Results-driven professional with experience in retail and health care. Skilled in customer service, time management, and conflict resolution. Committed to fostering positive team leadership and enhancing overall satisfaction.
Overview
4
4
years of professional experience
Work History
Home Health Aide
Rodney Plumey
Cleveland, TN
06.2025 - Current
- Facilitated client support in daily living activities to promote overall well-being.
- Offered companionship and emotional support to enhance client morale.
Assistant Manager
Dollar General Store
Riceville, TN
07.2023 - 05.2025
- Assisted in daily store operations, ensuring efficient inventory management and product placement.
- Trained and mentored new team members on customer service best practices and store policies.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Monitored stock levels, coordinated replenishment efforts to maintain optimal inventory flow.
Cashier
Little General Gas Station
Hickman, KY
03.2022 - 12.2023
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of checkout area for operational efficiency.
Server
Waffle House Restaurant
Cleveland, TN
11.2021 - 03.2022
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and timely order delivery.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt food delivery.
- Trained new servers on menu items, restaurant policies, and effective communication techniques.
Education
High School Diploma -
Cleveland Middle School
ClevelandNo Degree - GED in Progress
Cleveland High School
Cleveland01-2027
Skills
- Patient care, Meal preparation, Personal hygiene assistance, Feeding assistance
- Customer Service , Communication, Attention to Detail, Conflict Resolution, Time Management, Teamwork
- Point of Sales (POS) Cash Handling, Accurate Drawer Balancing, Payment Processing,(Credit/Debit/Cash) Inventory Restocking
Timeline
Home Health Aide
Rodney Plumey
06.2025 - Current
Assistant Manager
Dollar General Store
07.2023 - 05.2025
Cashier
Little General Gas Station
03.2022 - 12.2023
Server
Waffle House Restaurant
11.2021 - 03.2022
High School Diploma -
Cleveland Middle School
No Degree - GED in Progress
Cleveland High School