Tonya Freeland
Green Cove Springs,FL
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Domestic Violence Services
Quigley House
08.2024 - 05.2025
- Implementation of the programmatic standards, enforcing policies and procedures, implementing approved shelter operations as directed by the CEO and following DCF guidelines
- Completion of monthly and quarterly reports per DCF standards.
- Facilitate presentations within community and collaborate with other agencies to promote agency services within the community and establishing relationships with other agencies.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations. Lowering staff turnover from 98% to under 50% in less than 1 year.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Family Care Counselor Supervisor
Lutheran Services Florida
07.2023 - 07.2024
- Manage a unit of team members that coordinate in-home and out-of-home cases of children and families who have open cases through the Department of Children and Families. Assisting in the development of case planning, reunification planning, and developing safety plans. Other duties include submitting referrals for services within a timely manner, making weekly and monthly visits to children and families, and documenting all observations. Supervision reviews of cases and ensuring all services are rendered, attending court staffings and hearings, training new staff, maintaining an on-call schedule and coordinating with the members of the management team, and other duties as assigned.
Child Welfare Case Manager Level 4
COMMUNITY PARTNERSHIP FOR CHILDREN
11.2021 - 07.2023
- Managing cases for in-home and out-of-home cases of children and families who have open cases through the Department of Children and Families. Assisting in the development of case planning, reunification planning, and developing safety plans. Other duties include submitting referrals for services within a timely manner, making weekly and monthly visits to children and families, and documenting all observations. Assisting supervisor in supervision of team, training new staff, and supervising with the absence of supervisor including on-call rotations.
Administration Manager
OUT AND ABOUT PEOPLE
07.2019 - 09.2021
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Hired and trained new Direct Support Staff coming in. Establishing and enforcing group home policies per DCF and leadership guidelines.
- Ensuring accurate documentation during annual reviews. Maintaining accurate files for employees and participants within the agency.
- Monitoring and reducing overtime by developing an effective time keeping system which also reduced staff turnover rates and burnout.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
RBT (Registered Behavior Technician)
Growing Together
12.2019 - 09.2020
- RBT while obtaining my degree to go towards my BcABA or BCBA. Shut down due to covid.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
Recovery Specialist
Gateway
01.2020 - 05.2020
- Recovery specialist in the ED, utilizing resources to make sure that patients have the resources available for a successful transition to recovery including transporting to detox, MAT, after care, and others
Direct Support Person
Private Care
04.2016 - 06.2019
- Provided in home care to a teenage autistic boy who had extreme behaviors. Utilized CPI and MANDT as trained through the state of Illinois as to provide safety and crisis management. Trained all new caretakers on behavior management, de-escalation techniques, and calming.
Direct Support Professional
State of IL
02.2016 - 04.2016
- Worked for the state of IL as a DSP in a group home, in April, funding was cut and the new hires were put on furlough until funding was received.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Front Office/Chiropractor Assistant
Rice Chiropractic Clinic
08.2013 - 02.2016
- Scheduled appointments, retrieved insurance verification, billing, receiving payments, maintaining patient records, made follow up phone calls to patients and scheduled their follow up visits. Assisted the Doctor in all aspects of running his office efficiently.
Education
Master of Science - Psychology
Capella University
06-2026
Bachelor of Science - Applied Behavioral Science
University of Arizona Global Campus
Chandler04-2022
General High School Diploma - General
Amboy High School
Amboy, IL05.2001
Skills
- Program development
- Behavioral Therapy
- Records management
- Social work
- Conflict Management
- Supervising experience
- Crisis management
- Developmental Disabilities Experience
- Computer skills
- Crisis intervention
- Working with people with developmental disabilities
- Autism Experience
- Behavioral Health
- Care plans (10 years)
- Case Management
- Communication skills
- Applied Behavior Analysis
- Organizational skills
- Behavior Management
- Team management
- Community engagement
- Relationship building
- Strategic planning
- Decision-making
Certification
- Certified Recovery Support Specialist
- Certified Case Manager
- February 2022 to October 2026
- Human Trafficking
- February 2023 to February 2025
- Certified in human trafficking screening within the child welfare system. Providing screening tools to those who could be involved in or are involved in Human Trafficking situations
- Registered Behavior Technician
- April 2023
Affiliations
- Tau Upsilon Alpha
- Present
- Honor society in excellence in Human Services
- Sigma Epsilon Kappa
- 2021 to Present
- Vice President for honors society Sigma Epsilon Kappa.
- Golden Key Honors Society
Additional Information
DSP, CPR, AED, First Aid Certified, management experience, & detail oriented
Awards
2025 Clay Community Award with Tobacco Free Clay
Timeline
Director of Domestic Violence Services
Quigley House
08.2024 - 05.2025
Family Care Counselor Supervisor
Lutheran Services Florida
07.2023 - 07.2024
Child Welfare Case Manager Level 4
COMMUNITY PARTNERSHIP FOR CHILDREN
11.2021 - 07.2023
Recovery Specialist
Gateway
01.2020 - 05.2020
RBT (Registered Behavior Technician)
Growing Together
12.2019 - 09.2020
Administration Manager
OUT AND ABOUT PEOPLE
07.2019 - 09.2021
Direct Support Person
Private Care
04.2016 - 06.2019
Direct Support Professional
State of IL
02.2016 - 04.2016
Front Office/Chiropractor Assistant
Rice Chiropractic Clinic
08.2013 - 02.2016
General High School Diploma - General
Amboy High School
Master of Science - Psychology
Capella University
Bachelor of Science - Applied Behavioral Science
University of Arizona Global Campus