Tonya Garner
Southfield,MI
Summary
Dedicated professional with extensive experience in customer service and team building. Skilled in complaint handling and process improvement, with a history of implementing effective training programs that elevate service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Postmaster
United Postal Service
Dearborn, MI
08.2014 - 01.2025
- Managed daily operations to ensure efficient mail processing and delivery.
- Oversaw staffing schedules, optimizing workforce efficiency and service quality.
- Implemented training programs for new employees, enhancing team performance and knowledge retention.
- Coordinated inventory management for postal supplies, reducing waste and improving resource allocation.
Manager of Customer Services
United States Post Office
Dearborn, MI
03.2011 - 08.2014
- Led customer service operations, ensuring timely resolution of inquiries and issues.
- Developed training programs for staff to enhance customer interaction skills.
- Implemented process improvements that increased service efficiency and reduced complaints.
- Analyzed customer feedback to drive changes in service protocols and policies.
Education
High School Diploma -
06.1977
Skills
- Customer service
- Safety procedures
- Employee training
- Team building
- Professionalism
- Customer complaint handling
Timeline
Postmaster - United Postal Service
08.2014 - 01.2025
Manager of Customer Services - United States Post Office
03.2011 - 08.2014
Pershing High School - High School Diploma,