Tonya Gilmore
Montgomery ,IL
Summary
Dynamic professional with extensive experience in customer service , Management . Proven track record in enhancing operational efficiency and client retention through exceptional service and attention to detail. Skilled in managing budgets and training staff, driving significant revenue growth while ensuring the highest standards of animal care.
Overview
18
18
years of professional experience
Work History
Groomer
Wiggle Butts
Aurora
02.2019 - Current
- Trimmed nails using clippers and grinders.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Managed facility laundry, cleaning and restocking.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
General Manager
Aloha Poke
06.2018 - 02.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Directed successful operational turnaround, eliminating over $Amount in debt within Timeframe.
Owner
K9 Kuts
Saint Charles, IL
01.2008 - 12.2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Optimized team hiring, training and performance.
- Devised processes to boost long-term business success and increase profit levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Directed successful operational turnaround, eliminating over $Amount in debt within Timeframe.
Education
Associate Of Applied Business - Business
College of DuPage
Glen Ellyn, IL09.2000
Skills
- Customer Service
- Management
- Strong interpersonal communication
- Empathy
- Conflict resolution too manage employee resolutions
Timeline
Groomer
Wiggle Butts
02.2019 - Current
General Manager
Aloha Poke
06.2018 - 02.2019
Owner
K9 Kuts
01.2008 - 12.2016
Associate Of Applied Business - Business
College of DuPage