TONYA GOLPHIN
Lawrenceville,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in highly competitive environment.
Strategic General Manager of Operations known for high productivity and efficient task completion. Possess specialized skills in operational strategy development, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
30
30
years of professional experience
Work History
General Manager of Operations
Levi Strauss & Co.
10.2022 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired, and trained new staff members according to organizational standards.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Addressed customer concerns with suitable solutions.
- Tracked and replenished inventory to maintain par levels.
- Monitored progress by establishing plans, budgets and measuring results.
General Manager
FINISHLINE
Lawrenceville, GA
06.2014 - Current
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Guided management and supervisory staff to promote smooth operations
- Recruited, trained, and empowered employees to achieve key performance indicators
- Built and maintained loyal, long-term customer relationships through effective account management
General Manager
Rue 21
Buford, GA
11.2007 - 06.2014
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Created schedules and monitored payroll to remain within budget
- Taught alertness and security tactics to reduce theft and losses
Area Trainer
ECKO UNLIMITED
Dawsonville, GA
10.2004 - 11.2007
- Partnered with management to conduct individual training needs analysis for required coaching and training
- Improved training program effectiveness while monitoring, evaluating, and recording initiatives to deliver management feedback for corrective action planning
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates
Store Manager
Pacsun / D.E.M.O
Lawrenceville, GA
12.2001 - 12.2004
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Reviewed customer feedback to make operational improvements and promote satisfaction
Store Manager
FinishLine
Augusta, GA
06.1995 - 12.2001
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Established store tactics and strategies to achieve operational performance and sales goals
Education
Associate of Arts - Business Management
Kerr Business College
Augusta, GA05.2000
Skills
- Sales Team Development
- Performance Improvements
- Policy/Program Development
- Supervision and Training
- Business analysis
- Operations management
- Logistics management
- Marketing
- Policies and procedures implementation
- Budgeting and cost control
- Goal setting
Timeline
General Manager of Operations
Levi Strauss & Co.
10.2022 - Current
General Manager
FINISHLINE
06.2014 - Current
General Manager
Rue 21
11.2007 - 06.2014
Area Trainer
ECKO UNLIMITED
10.2004 - 11.2007
Store Manager
Pacsun / D.E.M.O
12.2001 - 12.2004
Store Manager
FinishLine
06.1995 - 12.2001
Associate of Arts - Business Management
Kerr Business College