Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Tiara Green

Kettering,OH

Summary

Expert mortgage loan analyst with over 15 years of customer service and research experience. Skilled in facilitating the repurchase control process and resolving appeals between lenders and investors. Known for warm and genuine interpersonal skills, effective communication, and quick task learning abilities.

Overview

13
13
years of professional experience

Work History

Analyst for Repurchase Control

PNC Mortgage
05.2016 - Current
  • Prepared appeals for investors, assisted in the repurchase of defective loans, and provided reporting analysis.

PNC Mortgage
07.2018 - 01.2023
  • Collected account information and provided assistance to customers during the Hardship Assistance application process, resulting in an efficient and seamless.

Fraud Escalated Help Desk Specialist

Synchrony Bank
07.2015 - 05.2016
  • Managed account operations, including processing fraud claims and providing assistance to fraud representatives in accordance with established policies and procedures. Ensured the verification of cardholders' and applicants' identities.

Employee

Danbarry Dollar Saver South
03.2012 - 01.2015
  • Operated a concession stand which involved selling items, stocking and cleaning theaters, processing ticket sales and redemptions.

Barista

Aramark/Starbucks
08.2012 - 08.2014
  • Made drinks, served drinks, cashier duties, cleaned, mopped, washed dishes, made whipped creams.

09.2013 - 05.2014

Barista

Barnes & Noble Café
09.2011 - 05.2012
  • Cleaned dishes and stocked line, cleaned and served tables.

PNC Mortgage
  • Analyze and run reports, audit assumption loans and other loan documents, assist borrowers post-closing with contractors, loan officers, and disbursing funds, assist borrowers with correcting documents.

Education

Bachelor's Degree -

University of Toledo
05.2014

High School Diploma -

Fairmont High School / Miamisburg High School
05.2009

Skills

  • Project Management
  • Procedural Efficiency
  • Proficient in Microsoft Word and Power Point
  • Proficient in Excel
  • Time Management
  • Problem Solving
  • Multi-tasking
  • Research Analyst
  • Efficiency controls
  • Compliance readiness
  • Retail Sales
  • Customer Service

References

  • Amelia Wilson, former supervisor, (937) 660-1654
  • Lauren Sarver-Stolz, former manager, (937) 367-1233
  • Anika Emmanuel, former co-worker, (937) 825-8323
  • Denise Pike, former co-worker, (724) 601-6051
  • Shawn Farris, former manager, (937) 291-2680
  • Kasey, former co-worker, (937) 477-6680
  • Tamarr Varisco, former manager, (937) 369-5107

Affiliations

  • Published Author
  • Spoken Word Artist
  • Freelance Journalist

Timeline

PNC Mortgage
07.2018 - 01.2023

Analyst for Repurchase Control

PNC Mortgage
05.2016 - Current

Fraud Escalated Help Desk Specialist

Synchrony Bank
07.2015 - 05.2016

09.2013 - 05.2014

Barista

Aramark/Starbucks
08.2012 - 08.2014

Employee

Danbarry Dollar Saver South
03.2012 - 01.2015

Barista

Barnes & Noble Café
09.2011 - 05.2012

PNC Mortgage

Bachelor's Degree -

University of Toledo

High School Diploma -

Fairmont High School / Miamisburg High School

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Tiara Green