Summary
Work History
Education
Skills
Timeline
Generic

Tonya Hall

Middleburg,FL

Summary

Experienced detailed-oriented customer support specialist, with 5+ years experience in a technology and logistics role. Proven track record of providing excellent customer service with on-demand platforms, sales & retention. Seeking to leverage my strong communication and problem skills in a customer support position.

Work History

Doordash Driver

Doordash
2018 - 2025
  • Delivered goods and products to customer on time and empathetic support to customers, dashers, and merchants via chat, email, and phone.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Investigated and resolved delivery issues, ensuring high customer service satisfaction.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.

Delivery Partner

Uber Technologies Inc.
2019 - 2024
  • Ensured timely delivery of food and groceries to customers on varied routes.
  • Provided professional service while addressing issues such as missing items or delays.
  • Maintained a high customer rating through courteous communication and problem solving.
  • Worked flexible hours across night, weekend, and holiday shifts.

Retention Specialist

CPP North America
2011 - 2013
  • Provided personalized solutions to customers cancellation requests.
  • Identified and resolved complaints with tact and professionalism.
  • Educated customer with benefits of continued service.

Customer Service/Sales Representative

AT&T
2010 - 2011
  • Delivered account support, technical troubleshooting, and sales assistance to wireless customers.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Delivered exceptional service by consistently meeting or exceeding sales goals, customer satisfaction for quality, speed, and accuracy.

Education

Business

University of Phoenix
Tempe, AZ

High School Diploma -

Baker County High School
Glen Saint Mary, FL
1999

Skills

  • Customer Support & Complaint Resolution
  • Problem Solving
  • Customer First Mentality
  • CRM Tools (Zendesk, Salesforce)
  • Delivery Logistics & Time Management
  • Team Collaboration & Reporting
  • Verbal & Written Communication

Timeline

Doordash Driver

Doordash
2018 - 2025

Delivery Partner

Uber Technologies Inc.
2019 - 2024

Retention Specialist

CPP North America
2011 - 2013

Customer Service/Sales Representative

AT&T
2010 - 2011

Business

University of Phoenix

High School Diploma -

Baker County High School

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Tonya Hall