Tonya Hargrove
Richmond,USA
Summary
Highly motivated professional with extensive expertise in entrepreneurial and management roles. Proficient in coordinating complex events, ensuring successful outcomes through strong organizational skills and attention to detail while exceling in diverse environments. Proactively addresses customer concerns, leading to enhanced satisfaction and loyalty in the telecommunications sector. Meticulously handles sensitive data while assisting customers with contract terms and pricing plans, ensuring accuracy and compliance with privacy regulations. Develops creative solutions to unique customer challenges, adapting communication styles to effectively resolve diverse issues across the healthcare and insurance domains.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TP Licensed Agent
Teleperformance
08.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Investigated, de-escalated, and resolved customer inquiries and complaints with punctual, polite and professional service.
Notary Signing Agent
TMH Notary Services
09.2023 - Current
- Authenticate legal documents and verify identities, ensuring compliance with state notary laws
- Collaborate with buyers and sellers, facilitating smooth transactions and fostering positive relationships
- Develop strategies to expand services, maintaining legal integrity and reaching a broader client base
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
PST Site Coordinator
LabCorp
07.2019 - 08.2023
- Managed patient service center operations, ensuring compliance with DNA paternity and biometric protocols
- Mentored and trained new staff, fostering a competent team excelling in specimen collection and data entry
- Optimized inventory management, maintaining ideal stock levels for uninterrupted service delivery
Sr. Phlebotomist/PO Lab Assistant
VCU Health System
06.2008 - 07.2019
- Executed precise specimen collection and processing, upholding high standards of accuracy
- Expertly performed phlebotomy across diverse age groups, ensuring precise sample collection while prioritizing patient comfort and safety
- Led as Department Safety Coach, fostering a culture of compliance and implementing proactive measures to enhance workplace safety standards
- Optimized inventory management, ensuring consistent availability of critical supplies and minimizing operational disruptions in the laboratory
Blood Collection Specialist II
Virginia Blood Services
06.2005 - 06.2008
- Performed donor, therapeutic, and automated phlebotomy procedures, enhancing blood supply efficiency
- Accurately managed donor registration, ensuring data confidentiality and precision
- Provided compassionate care, addressing donor concerns and ensuring comfort during procedures
- Maintained strict confidentiality and accuracy in data entry and cash handling
Education
Medical Assistant -
Beta Tech West
Richmond, VA05.2005
Certification
- Certified Notary Signing Agent (NNA)
- Certified Phlebotomist (ASCP)
- Personal Lines Insurance License (All 50 States)
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementSkills
- Identity verification
- Document preparation
- New agent training
- Diagnostic testing
- Patient Care
Timeline
TP Licensed Agent
Teleperformance
08.2024 - Current
Notary Signing Agent
TMH Notary Services
09.2023 - Current
PST Site Coordinator
LabCorp
07.2019 - 08.2023
Sr. Phlebotomist/PO Lab Assistant
VCU Health System
06.2008 - 07.2019
Blood Collection Specialist II
Virginia Blood Services
06.2005 - 06.2008
Medical Assistant -
Beta Tech West
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