Jaiyza Johnson
Summary
Dynamic and results-driven professional recognized for exceptional flexibility, time management, and organizational skills. Proven track record in collaborating with diverse clientele while managing multiple projects with meticulous attention to detail and a comprehensive understanding of local resources. Strong leadership abilities and a talent for establishing and nurturing robust internal and external relationships. Committed to delivering high-quality outcomes that meet client needs and organizational goals.
Overview
9
9
years of professional experience
Work History
PCT/Cardiac Monitor Technician
WVU Medicine Wheeling Hospital (304)232-3000
06.2024 - Current
- Use in-depth knowledge of basic medical procedures to assist staff of 20+ members
- Measure patients' vital signs, record associated information, address concerns with empathy and patience, and report to nurses and attendants
- Monitor movement of 10+ patients from one place to another in hospital, ensuring comfort and meeting all medical requirements
- Provided ongoing medical support of patients to nursing staff, specialized doctors, and outside health consultants.
- Monitor patients' vital signs, including pulse, blood pressure, and respiration.
- Performed preliminary diagnostic tests
- Executed daily personal hygiene tasks per patient, including room tidying, daily baths, and changing linens.
- Monitor patients' heart rhythms and cardiac activity using telemetry equipment.
- Recognize and interpret arrhythmias, changes in heart rhythms, and abnormal ECG patterns.
- Notify nursing staff or physicians immediately of significant rhythm changes or life-threatening arrhythmias.
- Maintain continuous surveillance of multiple patients' monitors simultaneously.
- Ensure telemetry transmitters and monitoring equipment are functioning properly.
- Perform daily equipment checks, troubleshoot technical issues, and report malfunctions.
- Place and remove telemetry leads and electrodes as directed.
- Document patient cardiac rhythms, changes, and interventions in medical records.
- Maintain accurate logs and rhythm strips for physician review.
- Collaborate with nurses, physicians, and other healthcare staff to ensure patient safety.
Passenger Service Assistant
Prospect Airport Services (704)359-4013
04.2022 - 06.2023
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
Leasing Consultant
JAI Properties (304)905-1925
06.2016 - 04.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Aided in resolving tenant inquiries, complaints, and maintenance requests.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Coordinated with contractors and vendors for property repairs and upkeep.
- Conducted property inspections to ensure compliance with lease terms.
- Monitored lease renewals and supported tenant retention efforts.
- Prepared reports on rental income, expenses, and outstanding balances.
- Helped enforce lease policies and ensured legal/contractual compliance.
- Supported advertising and listing of vacant units to attract qualified tenants.
Customer Service Representative
Attention To Detail, an Entity of JAI Properties
06.2016 - 04.2022
- Handled routine customer service inquiries by telephone and chat channels with effective communication and problem solving skills.
- Managed incoming calls to provide product and service details by making recommendations as well as coordinating appointments to ensure customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Organized incoming and outgoing mail and deliveries to support efficient office operations.
- Cross Sales with additional automotive products and services to enhance client experience.
Restaurant Hostess
Fusion Japanese Steakhouse (304)547-1408
01.2019 - 03.2020
- Managed reservations received through telephone or online interfaces and coordinated seating for proper dates, times, and party counts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival with an upbeat and positive attitude while engaging in personable conversation to ensure the customers needs were met.
- Addressed and resolved guest complaints, escalating to management when necessary.
Education
Bachelor's Degree (BA) -
North Carolina A&T State University
01.2025
Skills
- Front desk coordination
- Effective time management
- Accurate data entry
- Collaborative project management
- Analytical problem-solving
- Team leadership
- Microsoft Excel proficiency
- Client intake management
- Customer service management
- Client engagement strategies
- Relationship-building expertise
- Visual data analysis
- Proficient in EPIC software
- Fundamental medical terminology
- Proficient in multi-tasking
Timeline
PCT/Cardiac Monitor Technician
WVU Medicine Wheeling Hospital (304)232-3000
06.2024 - Current
Passenger Service Assistant
Prospect Airport Services (704)359-4013
04.2022 - 06.2023
Restaurant Hostess
Fusion Japanese Steakhouse (304)547-1408
01.2019 - 03.2020
Leasing Consultant
JAI Properties (304)905-1925
06.2016 - 04.2022
Customer Service Representative
Attention To Detail, an Entity of JAI Properties
06.2016 - 04.2022
Bachelor's Degree (BA) -
North Carolina A&T State University
Awards
2022 Dean’s List (Fairmont State University), 2023 Dean’s List (North Carolina A&T State University)
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