Tonya Harrell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Kelly Education
09.2023 - Current
- Provide instruction to assigned classes
- Communicate to absent teachers expectations and goals to students
- Maintain classroom control and monitor students in various settings
- Communicate lessons covered, class activities and incidents to absent teacher
- Compile comprehensive daily reports for teachers
- Instruct and monitor students.
Personal Grocery Shopper
Instacart
01.2018 - Current
- Complete on time deliveries by choosing most efficient routes
- Assist customers via telephone, app and in person
- Assist customers with food selection
- Consider and carefully address customer requests and preferences
- Communicate with customers using Instashopper to identify and select desired items
- Arrive on time at store locations to shop for and pick-up deliveries
- Use independent food expertise and judgment to select replacements based on customer preference
- Locate, select, and scan labels for pick-up orders
- Handle all items and deliveries with extreme care
- Provide an amazing car-to-door customer experience
- Resolve customer complaints and adjust orders.
Delivery Driver
Amazon Flex
01.2017 - Current
- Handle, organize and secure packages with care
- Verify each delivery against instructions before delivery to customers
- Accomplish a 100% on time delivery rate within strict time constraints
- Obey traffic laws and follow traffic procedures
- Load vehicle and properly secure items to prevent damage during transportation
- Provide positive customer experience for customers.
Independent Claims Adjuster
The Best Claims Solutions/State Farm
09.2021 - 09.2023
- Processed auto physical damage claims
- Issued payment for damages within assigned authority limits
- Closed claim files upon completion of final payment
- Communicated and provided high quality customer service with insureds, claimants, and clients throughout the claims processes
- Resolve questions of coverage, liability and value of claims
- Review appraisal valuations and settling auto total loss claims
- Document information related to the claim and make decisions consistent with claims
- Review and determine validity of any supplement
- Explain policy coverage, investigate and verify accident facts, determine liability, make decision regarding claim payments
- Assisted setting up checking status of tows and rentals when needed.
Program Director
Upward Bound Program, East Central University
01.2015 - 01.2017
- Hired and supervised Upward Bound office staff
- Wrote and submitted successful Upward Bound grants
- Assisted students with college and scholarship searches
- Mentored youth in the course of the program
- Worked with Counselors to assist in the daily office administration
- Assisted in the over-all organization of field trips to various places
- Coordinated summer practicum counseling classes
- Conducted student workshops
- Assisted Bridge students in selecting summer courses.
Freshman Seminar Instructor
East Central University
01.2015 - 01.2017
- Mentored incoming college freshman
- Taught assigned 101 curriculum and content as required by the Curriculum Committee
- Utilized Blackboard and Chapter Assessments to enhance the student learning experience
- Communicated with students outside of the classroom through individual meetings, email, or blackboard to discuss student progress
- Developed a positive rapport with students in order to serve as a mentor.
Education
Master of Science - Criminal Justice
East Central University
Ada, OK05.1997
Bachelor of Science - Criminal Justice
East Central University
Ada, OK05.1995
Skills
- Relationship Building
- Classroom and Activity Supervision
- Active Listening
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Interpersonal Communication
- Computer Skills
Timeline
Substitute Teacher
Kelly Education
09.2023 - Current
Independent Claims Adjuster
The Best Claims Solutions/State Farm
09.2021 - 09.2023
Personal Grocery Shopper
Instacart
01.2018 - Current
Delivery Driver
Amazon Flex
01.2017 - Current
Program Director
Upward Bound Program, East Central University
01.2015 - 01.2017
Freshman Seminar Instructor
East Central University
01.2015 - 01.2017
Master of Science - Criminal Justice
East Central University
Bachelor of Science - Criminal Justice
East Central University
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