Tonya Harrington

• Ensures compliance with industry regulations, keeping accurate records and managing audits as required.
• Contributes to the development of departmental policies and procedures ensuring consistency across the organization.
• Provides direction and guidance to internal teams in order to achieve compliance.
• Works with vendors to make purchases and reconcile invoices.
• Reviews financial reports each day and investigated variances with accounting staff to keep records accurate.
• Answers phone promptly and directed incoming calls to correct offices.
• Improved file organization by implementing an efficient categorization and labeling system.
• Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
• Supports administrative staff through effective file management, ensuring quick retrieval of essential information.

● Manage a team of 10 professional janitorial staff

● Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
● Checked in and stocked inventory throughout facility.

● Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
● Organized daily cleaning schedules for custodial team.

● Managed the cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

● Identified repair needs and major maintenance concerns, and escalated issues to senior management.
● Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
● Supervised supplies in inventory and submitted reorder requests.

● Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
● Reconciled cash drawer and resolved discrepancies.
● Counted and packaged currency and coins.
● Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
● Provided customer records, account statements and copies of checks.
● Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
● Logged cashier's checks and other transactions to maintain accurate account records.
● Audited fellow teller currency to contribute to dual-control procedures.
● Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
● Processed customer transactions promptly, minimizing wait times.

● Answered telephone inquiries on checking and savings accounts, loans and lines of credit.