Susan Goodknight
Portland,TX
Summary
A highly organized and dedicated professional with a passion for enhancing the quality of life for residents in multi-family communities. Susan brings a hands-on approach to property management, consistently delivering high-quality results. With proven expertise in identifying and securing new business opportunities, she excels at lease-ups, including renovation projects, for A+ and A/B properties.
A superb communicator, Susan builds and maintains positive relationships with tenants, owners, vendors, and neighboring communities. Her extensive experience in customer service is complemented by her focus on resident satisfaction over sales targets. Known for her proactive problem-solving skills, she tackles challenges head-on and asks the tough questions when needed.
Susan is now seeking a position with a forward-thinking employer that values her skills and is committed to her professional growth.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Cambridge Management Inc
Tacoma, Washington
09.2019 - Current
- Prepared budgets based on projected costs associated with operations.
- Developed strategies for streamlining workflow processes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw eviction tracking
- Due diligence research with litigation
- Marketing - update of specials, websites, order photo shoots, generate fliers, direct mailers, business cards.
- Special projects as assigned by the VP
Property Manager
Grandpeaks - Central Falts
Kent, Washington
09.2017 - 10.2019
- Responsible for ensuring the property runs smoothly, and in charge of all daily operations and renovations
Property Manager
JMG Realty
, FL
09.2016 - 07.2017
- Responsible for ensuring the property ran smoothly, and in charge of all daily operations and clubhouse renovations
- Reason for leaving: Relocated to WA
Property Manager
Carroll Management
Jacksonville, FL
05.2016 - 09.2016
- Temp Job to assist a past Regional Manager
- Responsible for ensuring the property ran smoothly and oversaw all daily operations
- Reason for leaving: I was here as a favour to a Regional Manager during the sale of the property
Assistant Manager & Business/Property Manager
Fort Family Inv.
Jacksonville, FL
08.2013 - 03.2016
- Responsible for ensuring the property ran smoothly and oversaw daily operations
Assistant Manager
WRH Realty
Jacksonville, FL
10.2011 - 08.2013
Leasing Consultant
WRH Realty
Jacksonville, FL
01.2011 - 10.2011
Education
High School -
Nordhoff High
Skills
- Property Inspections
- App Folio
- Yardi
- RealPage Systems
- On-Site
- One-Site
- ADP
- Paylocity
- Avidexchange
- Budgets
- Resident Retention
- Customer Service
- Team Building
- Tenant Management
- Delinquency
- Creative Thinking
- Acquisitions
- High-Rise
- Multi-Site
- Marketing
- Legal
- Articulate
- Flexible attitude
- Determination
- Perseverance
- Attention to detail
- Confidence
- Critical Thinking
- Dependable
- Flexibility
- Strong leadership
- Interpersonal
- Problem-solving
- Self-motivation
- Detail-oriented
- Ability to prioritize
- Team player and team builder
- Reliable
- Ability to multi-task
- Knowledgeable
- Achiever
- Responsible
- Independent
- Efficient
- Multi-task
Accomplishments
- Leadership of Tomorrow Award 2008 – Top sales production and leadership
- Assistant Community Manager of the Year 2011 with FCAA
- Conventional Property of the Year 2014 – Paradise Island Apartments with FCAA
Personal Information
Driving License: Yes
References
Available on request.
Insurance
Yes
Careerstatement
Apart from contributing to the processes and strategies which enhance your company, I feel that my greatest strengths are my ability to build relationships with my residents and team. Secondly, my skill as a problem solver, I have the ability to see a situation from different perspectives and I can get my work done even in the face of difficult obstacles. I also feel that my communication skills are top notch
Timeline
Operations Coordinator
Cambridge Management Inc
09.2019 - Current
Property Manager
Grandpeaks - Central Falts
09.2017 - 10.2019
Property Manager
JMG Realty
09.2016 - 07.2017
Property Manager
Carroll Management
05.2016 - 09.2016
Assistant Manager & Business/Property Manager
Fort Family Inv.
08.2013 - 03.2016
Assistant Manager
WRH Realty
10.2011 - 08.2013
Leasing Consultant
WRH Realty
01.2011 - 10.2011
High School -
Nordhoff High