Hi, I’m
Tonya Harris
Lubbock,Texas
Overview
40
years of professional experience
Work History
Hub City Logistics
Dispatcher/Transportation Coordinator
11.2024 - 10.2025
Job overview
- Coordinated dispatch for 280 vehicles, ensuring timely goods delivery.
- Assigned drivers to routes based on customer needs and availability.
- Monitored GPS systems to track vehicles, adjusting routes for efficiency.
- Addressed customer inquiries, resolving delivery issues promptly.
- Collaborated with warehouse staff for accurate loading and unloading.
- Utilised software for order, delivery, and driver log data entry.
- Optimised vehicle routes, enhancing delivery efficiency.
- Resolved over 90% of customer inquiries on first contact.
- Improved on-time delivery rates by 15% through effective scheduling.
- Streamlined data entry processes, reducing errors by 20%.
Windmill Village Nursing & Rehabilitation
HR Coordinator/Administrative Assistant
08.2023 - 05.2024
Job overview
- Coordinated training needs assessment and managed learning in-services.
- Maintained payroll information with precision, ensuring confidentiality.
- Oversaw accounts payable and supported recruitment efforts, including job postings and initial screenings.
- Maintained accurate employee records, coordinated onboarding, and administered employee benefits.
- Developed HR policies to ensure legal compliance.
- Conducted exit interviews to enhance organisational feedback.
- Facilitated training on diversity, harassment prevention, and workplace safety.
Heritage Oaks Nursing & Rehab
Human Resources Coordinator
08.2019 - 08.2023
Job overview
- Facilitated recruitment and selection processes, including job postings, resume reviews, and interview scheduling.
- Maintained precise employee records per company policies and legal standards.
- Coordinated new hire onboarding, ensuring offer letters, orientations, and paperwork completion.
- Oversaw employee benefits administration, processing enrollments and inquiries.
- Developed HR policies, ensuring compliance with employment laws.
- Conducted exit interviews to gather feedback and pinpoint improvement areas.
Powerhouse Nutrition
Office Manager (Temporary Position)
12.2018 - 08.2019
Job overview
- Directed daily office operations, including appointment scheduling and meeting coordination.
- Established efficient filing systems, enhancing document organization and retrieval.
- Managed inventory, optimising supply levels and reducing costs.
- Coordinated office moves and renovations, minimising downtime and workflow disruptions.
- Maintained confidential employee records, ensuring compliance with privacy regulations.
- Improved document retrieval speed by 30% through new filing system.
- Reduced inventory costs by 15% while ensuring supply adequacy.
- Streamlined office move process, achieving 20% less disruption.
Wedgewood South
Office Manager
10.2016 - 12.2018
Job overview
- Managed daily office operations, including scheduling appointments and coordinating meetings.
- Handled sensitive information with discretion, ensuring confidentiality of company documents.
- Provided exceptional customer service in addressing client inquiries via phone and email.
- Maintained accurate financial records by reconciling accounts payable and receivable transactions.
- Improved document organization by developing efficient filing systems.
- Oversaw office inventory by managing orders and receiving shipments.
- Ensured balanced budgets through regular financial reconciliations.
Interim Home Health and Hospice
Customer Service Representative
09.2014 - 10.2016
Job overview
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Handled high volumes of calls and emails, consistently exceeding performance metrics.
- Leveraged strong product knowledge to answer questions accurately.
- Built rapport through active listening and personalized interactions.
- Exceeded performance metrics for response time and resolution.
- Resolved complex complaints through thorough investigation and effective solutions.
- Fostered customer satisfaction through empathetic communication.
Prairie House Living
Human Resources Coordinator
05.2009 - 06.2011
Job overview
- Coordinated recruitment and selection processes, including job postings, resume reviews, and scheduling interviews.
- Maintained accurate employee records, ensuring compliance with policies and legal requirements.
- Orchestrated new hire onboarding, prepared offer letters, and conducted orientation sessions.
- Managed employee benefits by enrolling new hires and addressing inquiries.
- Championed development and implementation of HR policies to comply with employment laws.
- Streamlined recruitment processes, enhancing candidate experience.
- Improved onboarding efficiency, reducing time-to-hire.
- Ensured 100% compliance in employee record management.
- Resolved benefit inquiries, increasing employee satisfaction.
Timeline
Dispatcher/Transportation Coordinator
Hub City Logistics
11.2024 - 10.2025
HR Coordinator/Administrative Assistant
Windmill Village Nursing & Rehabilitation
08.2023 - 05.2024
Human Resources Coordinator
Heritage Oaks Nursing & Rehab
08.2019 - 08.2023
Office Manager (Temporary Position)
Powerhouse Nutrition
12.2018 - 08.2019
Office Manager
Wedgewood South
10.2016 - 12.2018
Customer Service Representative
Interim Home Health and Hospice
09.2014 - 10.2016
Human Resources Coordinator
Prairie House Living
05.2009 - 06.2011