Stephanie Cummings
Peabody,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transportation Coordinator/Dispatcher
NRT BUS, Inc.
08.2023 - Current
- Coordinated driver dispatch to accomplish daily transportation requirements.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated schedules and communicated changes to schools and families.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Worked with school departments to resolve issues and correct delays with transportation
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from families regarding issues on school bus transportation.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by 7D and school bus drivers.
- Coordinated dispatching of 60+ drivers to accomplish to and from school, field trip, sports trip.
- Enhanced driver satisfaction with regular communication and problem-solving support.
- Developed contingency plans for unexpected events, ensuring business continuity under various scenarios.
- Collaborated with other terminals to ensure coordinated approach to logistics and transportation challenges.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
Safety Lead/Driver
NRT Bus, Inc
08.2010 - 08.2023
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
- Updated and managed training classes and materials.
- Conveyed importance of company standards and safety regulations.
- Taught practical, safe driving practices in classroom and via videos before having students drive.
- Organized and submitted company forms and regulatory documents.
- Led students through parallel parking and other parking configurations in parking lot without other traffic.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
School Bus Driver
First Student Transportation
08.2005 - 08.2010
- Learned and followed school transportation procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted passengers in evacuation of bus in case of emergency.
- Provided safe and reliable school bus transportation service on fixed routes.
- Transported students and teachers on school activity trips while exercising responsible leadership.
School Bus Driver
Laidlaw
08.2004 - 08.2005
- Learned and followed school transportation procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
Education
Certificate - Legal Secretary
North Shore Community College
Danvers, MA01.1995
Skills
- Regulatory Compliance
- Work Planning and Prioritization
- Documentation and Reporting
- Safety Procedures
- Team Collaboration and Leadership
- Continuous Improvement
- Verbal and Written Communication
- Route planning
- Driver dispatch
- Vehicle utilization
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Operational efficiency
- Driver supervision
- Workflow coordination
- Vehicle inspections
- Incident reporting
- Transportation analysis
- Safety standards
- Route assignments
- Dispatching procedures
- Transportation planning
- Documentation management
- Transportation software
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Transportation Coordinator/Dispatcher
NRT BUS, Inc.
08.2023 - Current
Safety Lead/Driver
NRT Bus, Inc
08.2010 - 08.2023
School Bus Driver
First Student Transportation
08.2005 - 08.2010
School Bus Driver
Laidlaw
08.2004 - 08.2005
Certificate - Legal Secretary
North Shore Community College
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