TONYA HOFF
Glendale,AZ
Summary
Dynamic Peer Support Specialist with a proven track record at S.T.A.R. Stand Together and Recover, adept at fostering community engagement and advocating for mental health. Skilled in crisis management and relationship building, I empower individuals through effective coping strategies and personalized recovery plans, ensuring holistic support and resilience in their journeys.
Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Support Specialist/BHT
S.T.A.R. Stand Together and Recver
Phoenix, AZ
04.2021 - Current
- Provided emotional support to individuals navigating mental health challenges.
- Assisted in developing coping strategies and personal recovery plans.
- Facilitated peer-led support groups to foster community engagement.
- Coordinated resource referrals for participants seeking additional services.
- Collaborated with healthcare providers to ensure holistic care approaches.
- Documented participant progress and feedback to improve support practices.
- Educated peers on available mental health resources and community programs.
- Maintained confidentiality and ethical standards in all interactions.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Facilitated peer support groups, creating safe environment for sharing and growth.
- Advocated for clients' needs within mental health system, ensuring access to necessary services.
- Supported individuals dealing with mental health and emotional issues.
Warehouse Package Handler
United Parcel Service, UPS
Goodyear, AZ
12.2020 - 04.2021
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Sorted and organized incoming shipments to maintain optimal inventory levels.
- Conducted quality checks on packages to ensure compliance with company standards.
- Collaborated with team members to streamline package processing workflows.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Followed verbal and written instructions to properly move and ship products.
- Expedited order fulfillment, ensuring timely shipment of customer orders through prioritizing tasks and managing time effectively.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Behavioral Health Technician - Behavioral Health
S.T.A.R.
Phoenix, AZ06-2022
License Massage Therapist - Massage Therapy
Cortiva Institue
Scottsdale, AZ08-2011
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Rapport building
- Problem-solving skills
- Relationship building skills
- Mental health advocacy
- Stress reduction techniques
- Arranging transportation
- Motivational interviewing
- Empathy development
- Wellness recovery action plan
- Relationship cultivation
- Multicultural sensitivity
- Behavioral health
- Recovery assistance and support
- Communication
- Emotional support
- Mental health support
- Documentation and reporting
- Crisis management
- Team collaboration
- [Peer] counseling
- Time management
- Problem-solving
- Teamwork
Certification
- Certified BHT, S.T.A.R. - 4+ yrs
Timeline
Peer Support Specialist/BHT
S.T.A.R. Stand Together and Recver
04.2021 - Current
Warehouse Package Handler
United Parcel Service, UPS
12.2020 - 04.2021
Behavioral Health Technician - Behavioral Health
S.T.A.R.
License Massage Therapist - Massage Therapy
Cortiva Institue