Tonya Hughes
Athens,AL
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and inventory management. Proven track record of enhancing store performance through effective team leadership and strategic merchandising. Skilled in problem-solving and fostering customer relationships, resulting in increased satisfaction and loyalty. Committed to driving sales and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Dollar General
Athens, Al
07.2015 - 06.2019
- Assisted in managing daily store operations to ensure efficient workflow.
- Trained and mentored new team members on store policies and procedures.
- Implemented inventory management strategies to reduce stock discrepancies.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coordinated promotional displays to drive product visibility and increase sales.
Cashier
Dollar General
Athens, AL
12.2008 - 05.2012
- Implemented inventory checks to maintain stock levels and minimize waste.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Walmart
Athens, Al
01.2006 - 11.2008
- Provided exceptional customer service by assisting shoppers with product inquiries and locating merchandise.
- Maintained inventory accuracy through regular stock checks and replenishment of shelves.
- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Implemented visual merchandising strategies to improve product visibility and drive sales.
- Resolved customer complaints swiftly, enhancing satisfaction and fostering repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Kentucky Fried Chicken
Athens, Al
06.1999 - 11.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service counters.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Handled cash and credit transactions accurately, ensuring reliable financial reporting.
- Collaborated with team members to meet peak service demands during busy hours.
- Trained new staff on operational procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GANo Degree -
Ardmore High School
Ardmore, AlSkills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Customer relations
Inventory control
Time management
Team building and leadership
Customer service management
POS systems operations
POS systems
Employee scheduling
Staff management
Pricing and markdowns
Goals and performance
Issue resolution
Staff scheduling
Transaction processing
Inventory counting
Order management
Database management
Marketing and promotions
Workforce management
Billing
Vendor management
Verbal and written communication
Inventory tracking and management
Payroll administration and timekeeping
Delegating work
Staff training/development
Teamwork and collaboration
Records maintenance
Records management
Relationship building and management
Staff supervision
Store opening and closing
Timeline
Assistant Store Manager
Dollar General
07.2015 - 06.2019
Cashier
Dollar General
12.2008 - 05.2012
Sales Associate
Walmart
01.2006 - 11.2008
Cashier
Kentucky Fried Chicken
06.1999 - 11.2002
High School Diploma -
Cornerstone Christian Correspondence School
No Degree -
Ardmore High School