Tonya Hull
Monrovia,IN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Manager
Metro Diner
Plainfield, Indiana
12.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
Server/ Manager
Blueberry Hill Pancake House
Mooresville, Indiana
04.2021 - 12.2022
- I got orders, took food to the table, got drinks.
- Made sure that everything was good with the customers.
- I paid bills, done the schedule.
- Talked to staff if there were any issues.
- Paid the staff.
Education
Associate of Applied Science - Early Childhood Education
Ivy Tech
West Lafayette, IN05-2016
High School Diploma -
Hillsdale High School
Hillsdale, MI06-2002
Skills
- Performance Management
- Staff Management
- Cross-Functional Teamwork
- Team Leadership
- Staff Training and Development
- Time Management
- Schedule Preparation
References
References available upon request.
Timeline
Manager
Metro Diner
12.2022 - Current
Server/ Manager
Blueberry Hill Pancake House
04.2021 - 12.2022
Associate of Applied Science - Early Childhood Education
Ivy Tech
High School Diploma -
Hillsdale High School