Tonya Hurt
Crewe,VA
Summary
Mental Health Professional seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Since completing the Bachelor's of Art in psychology, the mental health field has become more of a passion which would allow one to be more committed to maintaining positive communication and boundaries with clients, residents, and treatment staff in the mental health agencies. Expertise in providing housing coordination services, and supporting residents in maintaining attainable goals to return to the community safely. Organized and dependable team player who is successful in managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Housing Coordinator
Virginia Center For Behavioral Rehabilitation
04.2015 - Current
- Assess New Admission and ECO (Emergency Custody Order) Resident's SVP reports for housing classification.
- Support residents through development of new life skills to help in transitioning them back to society.
- Coordinating housing moves between residents in a therapeutic manner.
- Coordinate and conduct mediations between residents when issues arises to ensure their safety.
- Intervene in situations and obtain support from Treatment Teams for residents to reduce any escalation or recurring risks.
- Create educational material to convey important information to New Admission Residents.
- Collaborate with the Treatment Team in developing a individualized plan for the residents.
- Collaborate with multidisciplinary teams to develop a therapeutic approaches to address residents barriers to stable housing.
Safety Security Treatment Technician
Virginia Center For Behavioral Rehabilitation
04.2015 - 06.2016
- Improved resident outcomes by implementing individualized behavioral treatment plans.
- Maintained a safe and supportive environment for residents, fostering positive behavior change.
- Provided crisis intervention support, deescalating high-stress situations and maintaining residents safety.
- Implemented evidence-based behavioral interventions to reduce maladaptive behaviors and increase adaptive skills.
- Documented daily progress notes, detailing resident's responses to interventions and areas of improvement or concern.
- Developed strong rapport with residents through active listening, empathy, and patience, establishing trust within a therapeutic environment.
- Developed and maintained positive boundaries with residents to create a safe and supportive environment.
- Performed scheduled resident safety checks and documented the residents' well-being.
Sales Associate
Schewels Furniture
04.2007 - 04.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Medical Records Clerk
Dr. Irving Gottfried
06.2003 - 12.2006
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Correctional Officer
Lunenburg Correctional Center
10.1999 - 06.2003
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Receptionist
United Rentals
06.1995 - 10.1999
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University, Manchester NH
Manchester, NHHigh School Diploma -
Nottoway High School
Crewe, VA06.1995
Skills
- Problem Solving
- Multitasking Abilities
- Microsoft Office Proficiency
- Conflict Resolution
- Interdisciplinary Collaboration
Accomplishments
Leadership and Management Pathways Program (LAMPP)
Awarded by Virginia Tech School of Public International Affairs
Certified and Completed on March 1, 2019
Virginia Public Sector Leader I (VPSL I)
Awarded by Virginia Tech School of Public International Affairs
Certified and Completed on February 14, 2020
Awarded Highest Honor Summa Cum Laude May 5, 2024
Certification
Management and Strategy Institute
Certified Conflict Manager
Officially Certified On June 2, 2022
Certificate of Completion in Therapeutic Options
Officially Certified in April 2023
References
References available upon request.
Timeline
Housing Coordinator
Virginia Center For Behavioral Rehabilitation
04.2015 - Current
Safety Security Treatment Technician
Virginia Center For Behavioral Rehabilitation
04.2015 - 06.2016
Sales Associate
Schewels Furniture
04.2007 - 04.2015
Medical Records Clerk
Dr. Irving Gottfried
06.2003 - 12.2006
Correctional Officer
Lunenburg Correctional Center
10.1999 - 06.2003
Receptionist
United Rentals
06.1995 - 10.1999
Bachelor of Arts - Psychology
Southern New Hampshire University, Manchester NH
High School Diploma -
Nottoway High School