Well-qualified Individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Planed, prioritized, assigned, supervised, reviewed, and participated in the work of staff responsible for providing services and activities of assigned programs within the Housing Authority including Section 8 Housing Choice Voucher Program, Section 8 Family Self-Sufficiency Program, and other special housing programs; ensured the intake, occupancy, and leasing functions are completed in an accurate and timely manner.
Participated in the development and implementation of goals and objectives as well as policies and procedures; made recommendations for changes and improvements to existing standards, policies, and procedures; monitored work activities to ensure compliance with established policies and procedures.
Developed procedures for new programs; developed and received approval for policies and procedures to implement federal regulations and new programs; participate in development of new policies and procedures to improve service delivery.
Participated in the selection of assigned staff; provided and coordinated staff training; conducted quality control audits of tenant files to ensure accuracy of staff's work; worked with employees to correct deficiencies; implemented discipline procedures.
Monitored program compliance with federal law and regulations; monitored application procedures and processes; recommended revisions to City ordinances related to housing assistance; analyzed and implemented federal, state, and local guidelines related to the Section 8 Housing Program.
Conducted annual Section 8 Management Assessment Program (SEMAP) audits to ensure compliance of the administration of the Housing Authority.
Conducted informal reviews with applicants and tenants with regard to program violations and proposed denial or termination of assistance; researched, prepared, and wrote hearing packets for the proposed termination of Section 8 participants and presented findings at informal hearings.
Assisted in the preparation of the Five Year/Annual Public Housing Agency Plan and the housing portion of the Five Year/One Year Action Plan of the Consolidated Plan Document.
Maintained records concerning operations and programs; prepared reports on operations and activities.
Attended and participated in professional group meetings; maintained awareness of new trends and developments in the field of housing; incorporated new developments as appropriate into programs.
Monitored federal register for grand funding notices; completed assigned applications.
Provided oversight of eligibility determination, contracting, contract maintenance and case management.
Actively assisted in the development and implementation of policies and procedures for optimizing staff efficiency and productivity
Ensured quality performance from staff; instructed, trained, and evaluated employees;
Analyzed and interpreted productivity reports;
Interpreted and applied laws and regulations to federally funded programs
Monitored Program compliance with HUD regulations, including timely submission to HUD of any required program reports;
Monitored and ensured compliance with SEMAP, MTCS/PIC, and other program mandates for the HCV program;
Compiled and analyzed a variety of statistical or financial information, and make effective recommendations;
Acted as liaison to various public and private agencies;
Worked on highly specialized and complex projects or develop methods for the implementation of new programs, and performs other related duties as assigned
Provided oversight of eligibility determination, contracting, contract maintenance and case management.
Actively assisted in the development and implementation of policies and procedures for optimizing staff efficiency and productivity
Ensured quality performance from staff; instructed, trained, and evaluated employees;
Analyzed and interpreted productivity reports;
Interpreted and applied laws and regulations to federally funded programs
Monitored Program compliance with HUD regulations, including timely submission to HUD of any required program reports;
Monitored and ensured compliance with SEMAP, MTCS/PIC, and other program mandates for the HCV program;
Compiled and analyzed a variety of statistical or financial information, and make effective recommendations;
Acted as liaison to various public and private agencies;
Worked on highly specialized and complex projects or develop methods for the implementation of new programs, and performs other related duties as assigned
Processed Requests for Tenancy Approvals.
Determined Rent Reasonableness.
Performed rent negotiations.
Drafted New Contracts.
Performed 100% Quality control reviews on all new contracts as Team Lead.
Processed Annual re-examinations and Interim Re-examinations for the Contract Maintenance Department.
Completed income calculations and determined total tenant payment.
Entered family data while maintaining confidentiality.
Determined rent reasonableness and affordability for rent increase requests.
Provided customer service by addressing questions and concerns of participants and general public.
Worked with the HIP (Homeless Incentive Program) and VIP (Veterans Incentive Program) to prevent and eliminate homelessness.
Located units and recruited owners to participate in the HIP and VIP programs. Informed owners of the incentives available to them through funding provided by Los Angeles County's Measure H.